Guest Experience Lead - Flexible Hours & Growth

McDonald's; Pleasant Valley Township (IA); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Medical/dental/vision

401k matching

Paid time off

Archways Program

Free meals

Meal discounts

Employee discounts

Job summary

McDonald's in Iowa seeks a Guest Experience Leader to greet guests, take orders, and ensure top-notch service in a fast-paced environment. You will be the friendly face that helps guests navigate the ordering process and creates a welcoming mood from the moment they walk in.

You’ll assist teammates, help guests with kiosks, check satisfaction after meals, and make sure kids receive a treat. Must be 16 years of age or older to work as a Guest Experience Leader.

Qualifications

• Greeting guests and communicating with them while ordering.
• Offering help with using the ordering kiosks.
• Offering assistance to those in need of some extra hands.
• Checking with guests after they have their food to ensure satisfaction.
• Ensuring kids receive a kid treat.
• Handling concerns and feedback from guests.
• Collaborating with the restaurant team to improve service.

Responsibilities

• Greet guests and take orders with a friendly attitude.
• Assist guests with the self-service kiosks and digital ordering.
• Support teammates to maintain smooth service flow.
• Check back with guests to confirm satisfaction and needs.
• Ensure children receive appropriate treats and care.
• Address guest concerns promptly and courteously.
• Communicate feedback to the team to improve operations.

Skills

Guest interaction

Kiosk assistance

Team player

Customer service

Problem solving

Communication

Job description

McDonald's in Iowa seeks a Guest Experience Leader to greet guests, take orders, and ensure top-notch service in a fast-paced environment. You will be the friendly face that helps guests navigate the ordering process and creates a welcoming mood from the moment they walk in.

You’ll assist teammates, help guests with kiosks, check satisfaction after meals, and make sure kids receive a treat. Must be 16 years of age or older to work as a Guest Experience Leader.