Guest Experience Lead – Fast-Paced Kitchen & Service

Shake Shack; Pittsburgh (Allegheny County); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Weekly Pay

Medical, Dental, Vision Insurance &amp

Supplemental Life Insurance and Short‑

401(k) plan with Company Match

Paid Time Off/ Sick Time

Employer Assistance Program (EAP)

Commuter Benefits

Exclusive corporate discounts for shop

Shake Shack Meal Discounts

Eligibility criteria applies

Job summary

Shake Shack is growing its Pittsburgh team, offering hourly work with tips and opportunities for mentorship and growth. The role emphasizes delivering warm, attentive hospitality across fast-paced food preparation and service, while upholding Shake Shack’s standards and values in a collaborative environment.

Responsibilities include assembling orders, mastering stations, and maintaining safety practices, with weekend and holiday flexibility.

Qualifications

• Ability to learn quickly in fast-paced, high-volume environment.
• Adaptability to various roles within the restaurant.
• Integrity by doing the right thing and taking accountability.
• Flexible schedule availability, including evenings, weekends, and holidays.
• 16 years or older.

Responsibilities

• Embody enlightened hospitality by leading interactions with genuine warmth and care towards both team members and guests.
• Prepare and assemble food orders according to Shake Shack's standards and recipes.
• Master all stations and rotate through them, keeping each day fresh and exciting.
• Follow all food safety and sanitation procedures to ensure the safety of guests and team members.
• Stand for something good by aligning with Shake Shack's values of integrity, inclusivity, and community engagement.

Skills

Learn quickly

Adaptability

Integrity

Flexible schedule

16+ years old

Job description

Shake Shack is growing its Pittsburgh team, offering hourly work with tips and opportunities for mentorship and growth. The role emphasizes delivering warm, attentive hospitality across fast-paced food preparation and service, while upholding Shake Shack’s standards and values in a collaborative environment.

Responsibilities include assembling orders, mastering stations, and maintaining safety practices, with weekend and holiday flexibility.