Guest Experience Lead — Fast-Paced Customer Champion

McDonald's Restaurants Limited; Town of Florida (NY); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Competitive pay

Medical, dental and vision coverage

401k with matching contributions

Free meals / meal discounts

Job summary

McDonald's welcomes energetic Crew Members to join our team as Guest Experience Leaders. You’ll greet guests, assist with ordering, and work with the restaurant team to create a positive, fast-paced service environment. This role offers growth opportunities, paid training, and a fun, team-driven workplace.

Join us to develop customer service skills, learn operations, and contribute to a welcoming atmosphere while delivering great food and experiences to our guests.

Qualifications

• Greeting guests and communicating with them while ordering
• Offering help with using the ordering kiosks
• Offering assistance to those in need of some extra hands
• Checking with them once they have their food to make sure they’re satisfied
• Ensuring kids receive a kid treat
• Handling any concerns
• Communicating with the restaurant team to provide feedback and recommendations

Responsibilities

• Connect with customers to ensure they have a positive experience
• Help customers order their favorite McDonald's meals
• Partner with other Crew and Managers to meet daily goals and have fun
• Keep the restaurant looking fantastic

Skills

Customer service

Communication

Team collaboration

Problem solving

Attention to detail

Job description

McDonald's welcomes energetic Crew Members to join our team as Guest Experience Leaders. You’ll greet guests, assist with ordering, and work with the restaurant team to create a positive, fast-paced service environment. This role offers growth opportunities, paid training, and a fun, team-driven workplace.

Join us to develop customer service skills, learn operations, and contribute to a welcoming atmosphere while delivering great food and experiences to our guests.