Guest Experience Lead - Create Delighted Guests

McDonald's; Buffalo (NY); On-site; USD 2,066,000 - 2,480,000; Full time

Benefits offered by this job

Competitive pay

Health coverage

Dental coverage

Vision coverage

401k with match

PTO 2%

Unpaid leave

Education assistance

Meal discounts

Free meals

Job summary

McDonald’s in Buffalo, NY is seeking a friendly Guest Experience Leader to greet guests, take orders, and ensure a smooth, enjoyable visit. You’ll help guests use kiosks, support the team, and deliver smiles in a fast-paced environment.

This role welcomes individuals 16 years and older, offers competitive pay, benefits, and opportunities for growth through training and education programs. Join us and start building your future with a leading global brand.

Qualifications

• All you need is an outstanding attitude, willingness to learn and grow, and the ability to excel in a fast-paced, team environment.
• You must be 16 years of age or older to work as a Guest Experience Leader at a McDonald’s restaurant.

Responsibilities

• Greeting guests and taking orders with a friendly attitude.
• Assist guests with using ordering kiosks.
• Provide hands-on help to customers as needed.
• Check back to ensure orders are correct and guests are satisfied.
• Ensure kids receive a kid treat when appropriate.
• Address concerns and resolve issues.
• Communicate feedback and recommendations to the restaurant team.

Skills

Customer service

Communication

Teamwork

Fast learner

Tools

POS systems

Job description

McDonald’s in Buffalo, NY is seeking a friendly Guest Experience Leader to greet guests, take orders, and ensure a smooth, enjoyable visit. You’ll help guests use kiosks, support the team, and deliver smiles in a fast-paced environment.

This role welcomes individuals 16 years and older, offers competitive pay, benefits, and opportunities for growth through training and education programs. Join us and start building your future with a leading global brand.