Guest Experience Lead — Counter Service & Loyalty

Chicken-Ranch-Casino; Jamestown (NY); On-site; USD 17,000 - 25,000; Part time

Job summary

Wahlburgers is hiring a Counter Attendant to provide exceptional guest service, take orders, handle payments, and help maintain clean dining areas. You will promote the Players Club loyalty program, stock supplies, and ensure proper food handling procedures are followed in a high-volume casual dining environment.

Ideal candidates have 1+ years of casual dining experience, ability to work in a fast-paced setting, and basic food safety knowledge.

Responsibilities

• Provide exceptional Guest service to all Guests and Team Members.
• Promote the Players Club loyalty program to Guests.
• Take and prepare Guests’ orders accurately and efficiently.
• Ensure that all areas are clean, including but not limited to cleaning tables and floors and removal of dishes, cups, tableware, and debris.
• Ensure proper food handling procedures are followed, including wrapping, labeling, dating, stocking, storing, rotating, and checking the temperature of products.
• Process payments and monitor cash drawers for the business while keeping the drawer balanced.
• Retain menu and product knowledge, and address Guest inquiries.
• Stock supplies and restock inventory, such as napkins, straws, and condiments.
• Collaborate with other Team Members to maintain a smooth operation.
• Complete all side work and opening/closing tasks.
• Monitor and maintain food safety standards.
• Restock and organize Food and Beverage supplies as needed using FIFO (First In, First Out method).
• Other duties as assigned.

Job description

Wahlburgers is hiring a Counter Attendant to provide exceptional guest service, take orders, handle payments, and help maintain clean dining areas. You will promote the Players Club loyalty program, stock supplies, and ensure proper food handling procedures are followed in a high-volume casual dining environment.

Ideal candidates have 1+ years of casual dining experience, ability to work in a fast-paced setting, and basic food safety knowledge.