Guest Experience Specialist — Fast-Paced Counter

Wahlburgers; San Juan (PR); On-site; USD 17,000 - 22,000; Full time

Job summary

Wahlburgers in San Juan, PR is seeking a friendly Guest Service Associate to greet guests, take orders, handle transactions, and ensure accurate food preparation. You are the face of the restaurant and help create a welcoming, efficient experience.

This role requires the ability to work in a high‑volume, fast‑paced environment, strong communication, and a passion for hospitality. Weekend shifts and a flexible schedule are common.

Qualifications

• Ability to work in a high-volume, fast-paced work environment.
• Able to speak to the restaurant's story and mission statement.
• Passion for hospitality and delivering exceptional service.
• Willingness to rotate weekends, holidays and days off.

Responsibilities

• Answers the phones, greets guests for takeout, receives & reviews online orders.
• Makes food recommendations to guests and answers all menu and service-related questions.
• Provides accurate checks to guests, accepts payments, and completes all appropriate transactions.
• Handles guests’ complaints by listening to their concerns and escalating to a manager when needed.
• Provides friendly and attentive service that makes guests feel well taken care of and encourages repeat visits.
• Inspects dining areas and maintains cleanliness and safety standards.

Skills

Customer service

Communication

Teamwork

Fast-paced

Job description

Wahlburgers in San Juan, PR is seeking a friendly Guest Service Associate to greet guests, take orders, handle transactions, and ensure accurate food preparation. You are the face of the restaurant and help create a welcoming, efficient experience.

This role requires the ability to work in a high‑volume, fast‑paced environment, strong communication, and a passion for hospitality. Weekend shifts and a flexible schedule are common.