Counter Attendant - PT

Chicken Ranch Casino Resort; United States; On-site; USD 28,000 - 36,000; Full time

Job summary

Chicken Ranch Casino Resort in the United States is seeking a Counter Attendant to provide an exceptional guest experience within Wahlburgers. You will take orders, handle transactions, and help maintain a clean, welcoming dining area.

We value teamwork, reliability, and a guest-focused attitude, with emphasis on food safety and accuracy in preparation. Training in ServSafe/RBS is expected, with growth opportunities in a dynamic hospitality team.

Qualifications

• Demonstrate strong listening and communication skills.
• Proven problem-solving and critical thinking abilities.
• Able to work independently and maintain performance.

Responsibilities

• Provide exceptional Guest service to all Guests and Team Members.
• Promote the Players Club loyalty program to Guests.
• Take and prepare Guests orders accurately and efficiently.
• Ensure areas are clean, including tables, floors, and removing dishes and debris.
• Follow proper food handling procedures: wrapping, labeling, dating, stocking, storing, rotating, and checking temperatures.
• Process payments and balance cash drawers.
• Maintain menu knowledge and assist Guests with inquiries.
• Stock supplies and restock napkins, straws, and condiments.
• Collaborate with Team Members to ensure smooth operation.
• Complete all side work and opening/closing tasks.
• Monitor and maintain food safety standards.
• FIFO management of Food and Beverage supplies.

Skills

Listening

Communication

Problem-solving

Critical thinking

Independence

Time management

Teamwork

Guest service

Job description

Counter Attendant

Position Summary

As Team Members of the Wahlburgers team, Counter Attendants are CRCR Ambassadors and take personal

ownership to ensure all their actions are in the best interest of the business. Counter Attendants are responsible for

ensuring a seamless and enjoyable dining experience for Guests within the food outlet while maintaining cleanliness,

assisting Guests, handling transactions, and upholding food safety standards.

Position Functions

Essential Functions:

Provide exceptional Guest service to all Guests and Team Members.

Promote the Players Club loyalty program to Guests.

Take and prepare Guests orders accurately and efficiently.

Ensure that all areas are clean, including but not limited to cleaning tables and floors and removal of dishes,

cups, tableware, and debris.

Ensure proper food handling procedures are followed, including wrapping, labeling, dating, stocking, storing,

rotating, and checking the temperature of products.

Process payments and monitor cash drawers for the business while keeping the drawer balanced.

Retain menu and product knowledge, and address Guest inquiries.

Stock supplies and restock inventory, such as napkins, straws, and condiments.

Collaborate with other Team Members to maintain a smooth operation.

Complete all side work and opening/closing tasks.

Monitor and maintain food safety standards.

Restock and organize Food and Beverage supplies as needed using FIFO (First In, First Out method).

Other duties as assigned.

Skills

Demonstrate strong listening and communication skills.

Demonstrate problem-solving and critical thinking.

Must be able to work independently and maintain a high level of performance.

Must be able to complete tasks in a timely and efficient manner while maintaining business standards.

Demonstrate a flock mentality, focused on teamwork and collaboration with others.

Provide exceptional service to internal and external Guests while leveraging the knowledge of the position and

the business, ensuring a clucktastic experience for all.

Stay engaged and motivated with the business, department, and all Team Members at all levels while

encouraging growth and development of self and others.

Build lasting relationships by demonstrating honesty, integrity, and effective communication.

Drive to exceed expectations while remaining accountable and fair.

Demonstrate familiarity of all the different ways to cook an egg.

Qualifications

Minimum Requirements:

Must be at least 18 years of age.

1+ years of casual dining experience in a high-volume hospitality atmosphere.

Must possess or be able to complete RBS and ServSafe/Food Handlers training program and

certification.

Preferred Qualifications:

2+ years of casual dining experience in a high-volume hospitality atmosphere.

Disclaimer

This document is for informational purposes only. A formal job description, including working conditions such as physical

requirements, work atmosphere, etc., will be provided for signature during the offer process.