Guest Experience Lead: Bell & Valet Operations

Omni Hotels & Resorts; Paradise Valley (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Hotels & Resorts in Paradise Valley, AZ is seeking a Bell Captain to lead Bell/Door Services, supervise Bellmen and Doormen, and ensure peak guest satisfaction. Responsibilities include luggage storage, front drive operations, and maintaining logs and equipment reliability.

The role emphasizes guest interaction, coordination with security and events, and adherence to hotel policies. Training and schedule approvals are part of the leadership duties.

Responsibilities

• Oversees and keeps on order the storage of all guest luggage.
• Maintains an orderly log of fronts and fronts-related activities.
• Greets guests in a friendly, warm manner and ensures a smooth front drive operation.
• Be familiar with Opera, Synergy and Go Concierge systems.
• Strives to improve Medallia scores and resolves guest complaints.

Job description

Omni Hotels & Resorts in Paradise Valley, AZ is seeking a Bell Captain to lead Bell/Door Services, supervise Bellmen and Doormen, and ensure peak guest satisfaction. Responsibilities include luggage storage, front drive operations, and maintaining logs and equipment reliability.

The role emphasizes guest interaction, coordination with security and events, and adherence to hotel policies. Training and schedule approvals are part of the leadership duties.