Guest Experience Lead

F1 Arcade; Washington (District of Columbia); On-site; USD 50,000 - 70,000; Full time

Job summary

F1 Arcade in Washington, DC is seeking a Hospitality Manager to ensure an outstanding guest experience. You will lead the front‑of‑house team and oversee service standards, engaging with guests to create meaningful connections and foster a welcoming atmosphere.

The ideal candidate will possess strong leadership and communication skills, adaptability, and a commitment to exceptional service. Responsibilities include team training, managing guest interactions, and implementing operational improvements to enhance satisfaction.

Qualifications

• Ability to engage professionally with guests, team members, and stakeholders.
• Capable of inspiring and guiding the team to deliver exceptional hospitality.
• Proficient in reviewing guest feedback and operational data for improvements.
• Ensures every aspect of guest experience is meticulously planned and executed.
• Thrives in a dynamic environment, responding proactively to needs and challenges.

Responsibilities

• Lead front‑of‑house team to deliver seamless, high‑quality service.
• Engage with guests to understand their needs and enhance their experience.
• Monitor guest feedback and implement improvements for satisfaction.
• Train and motivate the team to uphold service standards and guest relations.
• Coordinate VIP experiences and act as a key point of contact for guests.

Skills

Strong Interpersonal & Communication Skills

Leadership & Team Motivation

Analytical & Problem‑Solving Skills

Attention to Detail

Adaptability & Flexibility

Job description

F1 Arcade in Washington, DC is seeking a Hospitality Manager to ensure an outstanding guest experience. You will lead the front‑of‑house team and oversee service standards, engaging with guests to create meaningful connections and foster a welcoming atmosphere.

The ideal candidate will possess strong leadership and communication skills, adaptability, and a commitment to exceptional service. Responsibilities include team training, managing guest interactions, and implementing operational improvements to enhance satisfaction.