Front Desk Experience Manager | Flexible Schedule

F1® Arcade; Denver (CO); On-site; USD 42,000 - 65,000; Full time

Job summary

F1 Arcade in Denver, CO seeks a Reception Manager to lead the front desk and set the tone for guest experiences. You will oversee the reception team, manage reservations and walk-ins, and ensure smooth check-ins.

This role requires energetic leadership, superb communication, and a hands-on approach to operations, with a commitment to hospitality, teamwork, and maintaining F1 Arcade’s high standards.

Qualifications

• Experienced Leadership: 2+ years of leadership experience in a fast-paced hospitality or entertainment environment.
• Strong Communication & Problem-Solving: Exceptional communication and problem-solving skills.
• Organizational Excellence: Strong organizational abilities with a proactive, hands-on approach.
• Team Leadership & Motivation: Proven ability to lead a team with enthusiasm and professionalism.
• Flexible Schedule Availability: Availability to work various shifts, including evenings, weekends, and holidays.
• Ability to consistently demonstrate F1 Arcade Core Values: Pursuit of Excellence, Positive Energy, Integrity, Team Spirit

Responsibilities

• Inspire and Lead the Reception Team: Mentor and support your team to create a welcoming and engaging atmosphere for every guest.
• Efficiently Manage Reservations and Walk-ins: Oversee booking processes to ensure smooth guest flow and a seamless check-in experience.
• Uphold Exceptional Service Standards: Represent the F1 Arcade brand with professionalism and ensure every guest interaction meets our high standards.
• Collaborate Across Departments: Work closely with other teams to enhance the overall guest experience and ensure seamless operations.
• Resolve Guest Inquiries with Excellence: Address questions and concerns promptly, ensuring every guest feels heard and valued.
• Optimize Front-of-House Operations: Monitor workflows, implement improvements, and maintain efficiency at the reception area

Job description

F1 Arcade in Denver, CO seeks a Reception Manager to lead the front desk and set the tone for guest experiences. You will oversee the reception team, manage reservations and walk-ins, and ensure smooth check-ins.

This role requires energetic leadership, superb communication, and a hands-on approach to operations, with a commitment to hospitality, teamwork, and maintaining F1 Arcade’s high standards.