FOH Team Lead — Elevate Guest Experience & Service

Puttery; Washington (District of Columbia); On-site; USD 42,000 - 62,000; Full time

Job summary

Puttery in Washington, DC is seeking a Front of House Team Lead to supervise daily operations and coach the team toward outstanding hospitality. You will cultivate a welcoming, energetic atmosphere, maintain standards, and support guests and staff in every shift.

The role emphasizes leadership, communication, and a hands‑on approach to service excellence in a vibrant entertainment setting.

Qualifications

• Supervisory or team lead experience in hospitality.
• Strong communication and interpersonal skills.
• Ability to work in a fast‑paced, high‑energy environment.
• Must be able to lift up to 50 pounds and stand for extended periods.

Responsibilities

• Lead front‑of‑house operations and supervise shifts.
• Provide on‑floor coaching and training to team members.
• Build guest relationships with prompt, professional service.
• Ensure compliance with health, safety, and sanitation standards.
• Maintain inventory and assist with product control as needed.
• Communicate between guests, staff, supervisors, and management.
• Support company policies and uphold Puttery’s hospitality culture.
• Handle guest concerns quickly and professionally.
• Perform additional duties or projects as assigned by management.

Skills

Team leadership

Communication

Hospitality

Problem solving

Organization

Sanitation & safety

Flexible scheduling

Education

High school diploma or equivalent

Job description

Puttery in Washington, DC is seeking a Front of House Team Lead to supervise daily operations and coach the team toward outstanding hospitality. You will cultivate a welcoming, energetic atmosphere, maintain standards, and support guests and staff in every shift.

The role emphasizes leadership, communication, and a hands‑on approach to service excellence in a vibrant entertainment setting.