Guest Experience Lead

McDonald's; Spanaway (WA); On-site; USD 23,763 - 27,000; Full time

Benefits offered by this job

Competitive pay from $17.25 to $19.60 per hour

Employee discounts and free meals

Paid sick leave and/or paid time off

Tuition reimbursement and educational assistance

Training and advancement opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in Spanaway is seeking a Guest Experience Leader to enhance customer satisfaction. You'll engage with guests, resolve concerns, and maintain a friendly restaurant environment. Ideal candidates enjoy helping others and communicating effectively. Full-time roles offer competitive pay, benefits, and opportunities for growth.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolution to satisfaction.
• Work with your team to maintain a welcoming restaurant environment.
• Offer expert insight into promotions and app features.

Skills

Humble demeanor

Passion for helping others

Effective communication

Anticipating customer needs

Job description

Overview

Guest Experience Leader – Flexible scheduling with a focus on valuing team members. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay from $17.25 per hour - $19.60 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

Available to full time employees in select locations.

Role and Responsibilities

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and ensure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

So, what’s your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

This job posting contains general information about working in this restaurant. This posting is not a complete description of all duties. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.

Location references and related postings listed below are for context and do not alter the essential duties of this role.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants

Get notified about new Guest Experience Leader jobs in Spanaway, WA.