Guest Experience Lead

McDonald's; Rochester Hills (MI); On-site; USD 19,975 - 22,702; Part time

Benefits offered by this job

Employee discounts

Paid sick leave

Tuition reimbursement

401k plan

Medical, dental, and vision benefits

Job summary

McDonald's is seeking a Guest Experience Leader in Rochester Hills, Michigan. This role focuses on enhancing the customer experience by ensuring guests feel valued and addressing their concerns effectively. As part of this position, you will interact with guests, work closely with the team, and provide insights about app features and promotions.

The ideal candidate will possess a humble and hospitable demeanor, a passion for serving others, and effective communication skills. Flexible scheduling and competitive pay are offered as part of the employment package.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others.
• Desire to learn and grow.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and provide resolutions.
• Work with your team to maintain a friendly and clean environment.
• Offer insight into promotions and app features.

Skills

Customer service

Effective communication

Teamwork

Problem-solving

Job description

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Perks & Benefits

• Competitive pay between $14.50 per hour - 16.48
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits
• And much, much more!

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves.
• Be the solution: Handle guest concerns and provide resolution to their satisfaction.
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]. This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.