Guest Experience Lead

McDonald's; North Liberty (IA); On-site; USD 20,664 - 23,488; Part time

Benefits offered by this job

Competitive pay from $15.00 to $17.05 per hour

Employee discounts and free meals

Paid sick leave and paid time off

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food chain in North Liberty, IA, seeks a Guest Experience Leader. This role involves ensuring guest satisfaction, resolving concerns, and working closely with a team to maintain a welcoming environment. The ideal candidate should have a passion for customer service and effective communication skills. A competitive pay starting at $15.00 per hour plus incentives and various employee benefits are offered.

Qualifications

• Strong teamwork skills to maintain a welcoming environment.
• Desire to learn and grow within the organization.

Responsibilities

• Check in with guests and ensure they are enjoying themselves.
• Handle guest concerns and resolve issues satisfactorily.
• Work together with your team to maintain a clean environment.
• Offer insights into promotions and app features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Ability to communicate effectively

Anticipate customer needs

Job description

Overview

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.

Responsibilities

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features

Qualifications

• A humble and hospitable demeanor
• Passion for helping and serving others (customers and fellow team members)
• A desire to learn and grow
• The ability to communicate effectively and anticipate customer needs

Benefits

• Competitive pay from $15.00 per hour - 17.05 / hour plus cash incentives
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan*
• Medical, dental, and vision benefits*

And much, much more!

Equal Employment Opportunity

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail].

Location

North Liberty, IA