Guest Experience Lead

McDonald's; Jupiter (FL); On-site; USD 20,319 - 23,088; Full time

Benefits offered by this job

Competitive pay from $14.75 to $16.76 per hour

Employee discounts

Paid sick leave

Tuition reimbursement

Training and advancement opportunities

401k plan

Medical, dental, and vision benefits

Job summary

A leading fast-food company is seeking a Guest Experience Lead in Jupiter, Florida. This role involves leading the guest experience, handling concerns, and working closely with the team to maintain a welcoming environment. The ideal candidate will have a strong focus on customer service and a passion for helping others. Competitive pay and various benefits are offered, including employee discounts and paid time off.

Qualifications

• Strong focus on customer service and satisfaction.
• Exceptional teamwork and interpersonal skills.
• Adaptable in high-paced environments.

Responsibilities

• Lead the guest experience by checking in with guests.
• Handle guest concerns effectively.
• Maintain a welcoming and clean restaurant environment.
• Promote the McDonald’s App and Mobile Order & Pay features.

Skills

Humble and hospitable demeanor

Passion for helping and serving others

Desire to learn and grow

Ability to communicate effectively

Job description

Overview

Join to apply for the Guest Experience Lead role at McDonald’s.

Responsibilities

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves.


• Be the solution: Handle guest concerns and provide resolution to their satisfaction.


• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.


• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

To Be Successful In This Position, You’ll Need

• A humble and hospitable demeanor;


• Passion for helping and serving others (customers and fellow team members);


• A desire to learn and grow; and


• The ability to communicate effectively and anticipate customer needs.

Perks & Benefits

• Competitive pay from $14.75 per hour – $16.76 per hour plus cash incentives


• Employee discounts and free meals


• Paid sick leave and/or paid time off


• Tuition reimbursement and/or educational assistance


• Training and advancement opportunities


• Weekly direct deposit


• 401k plan*


• Medical, dental, and vision benefits*


• Available to full-time employees in select locations.

And much, much more!

Role impact

• Lead the guest experience: Check in with guests and make sure they are enjoying themselves.


• Be the solution: Handle guest concerns and provide resolution to their satisfaction.


• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment.


• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay features.

Equal Employment Opportunity and Our Value of Inclusion

McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [e-mail]

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants