Guest Experience Lead

McHire; Fort Meade, Northern (MD, KY); Hybrid; USD 21,000 - 24,000; Part time

Benefits offered by this job

Discounts & free meals

Paid time off

401k plan

Training & advancement

Weekly direct deposit

Medical/dental/vision benefits

Job summary

McDonald’s Fort Meade is seeking a Guest Experience Lead to help ensure guests have a positive visit. This role emphasizes personable, proactive service and collaboration with team members to maintain a welcoming restaurant atmosphere.

The position supports flexible scheduling and opportunities to learn and advance, with a focus on resolving guest concerns and promoting McDonald’s promotions and app features to enhance the dining experience.

Qualifications

• Humility and hospitality in interactions.
• Passion for helping and serving others.
• Desire to learn and grow in a fast-paced environment.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience and ensure guests enjoy their visit.
• Handle guest concerns and provide timely resolutions to satisfaction.
• Work with the team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote and explain promotions and benefits of the McDonald’s App and Mobile Order & Pay.

Skills

Guest experience

Customer service

Communication

Teamwork

Job description

# Guest Experience LeadFORT MEADE (14973)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $15.25 per hour - $17.33 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact*