Guest Experience Lead

McHire; South River (NJ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid sick leave

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Medical, dental, and vision benefits

Job summary

McDonald’s in South River, NJ is seeking a Guest Experience Lead to oversee the guest experience and ensure customers enjoy their visit. The role offers flexible scheduling and emphasizes hospitality, teamwork, and staying informed about promotions and app features.

You will lead the experience with guests, address concerns, and collaborate with your team to maintain a welcoming, clean environment while promoting McDonald’s App benefits and daily specials.

Qualifications

• Humble and hospitable demeanor.
• Passion for helping and serving others (customers and team).
• Desire to learn and grow in the role.
• Ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Handle guest concerns and provide resolution to their satisfaction.
• Work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Promote McDonald’s App features and promotions to guests.

Skills

Humility and hospitable demeanor

Helpfulness and service orientation

Desire to learn and grow

Effective communication and anticipate

Job description

# Guest Experience LeadSOUTH RIVER (18347)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $16.00 per hour - $18.18 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact*