Guest Experience Lead

McDonald’s; Happy Valley (OR); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Competitive pay

Employee discounts

Paid leave

Tuition reimbursement

Training opportunities

Direct deposit

401k plan

Medical benefits

Job summary

McDonald’s is hiring for a Guest Experience Lead in Oregon. The role offers flexible scheduling and competitive pay between $15.50 and $17.62 per hour, plus benefits such as free meals and employee discounts.

You will lead guest experiences, resolve concerns, and collaborate with the team to maintain a welcoming restaurant environment. Ideal candidates demonstrate hospitality, a customer-first mindset, and strong communication skills, with a desire to learn and grow within the company.

Qualifications

• A humble and hospitable demeanor.
• Passion for helping and serving others (customers and fellow team members).
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Responsibilities

• Lead the experience: Check in with guests and ensure they are enjoying themselves.
• Be the solution: Handle guest concerns and resolve to their satisfaction.
• Understand that teamwork is key: Work with your team to maintain a welcoming, friendly environment.
• Be in the know: Explain promotions and McDonald’s App benefits.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

Guest Experience Lead | McDonald's# Guest Experience Lead83 & HAPPY VALLY (40873)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $15.50 per hour - $17.62 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact**[e-mail]**.**This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.*