Guest Experience Lead

McDonald's; Ruskin (FL); On-site; USD 2,066,000 - 2,387,000; Full time

Benefits offered by this job

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly pay

401k plan

Health benefits

Job summary

McDonald’s Ruskin is seeking a Guest Experience Lead to ensure guests enjoy their visit and feel valued. You’ll check in with guests, address concerns, and work with the team to keep the restaurant welcoming and clean while guiding customers through promotions and the McDonald’s App benefits.

The role emphasizes hospitality, teamwork, and proactive service, with flexible scheduling and opportunities to grow within the brand. Competitive hourly pay and benefits are offered.

Qualifications

• Friendly, hospitable demeanor and a customer-first attitude.
• Strong teamwork and collaboration with restaurant staff.
• Clear, effective communication with guests and teammates.
• Ability to anticipate customer needs and provide solutions.

Responsibilities

• Lead the guest experience and ensure guests are enjoying themselves.
• Handle guest concerns and resolve to their satisfaction.
• Maintain a welcoming, friendly, and clean restaurant environment.
• Promote and explain promotions and App benefits to guests.

Skills

Customer service

Teamwork

Communication

Job description

# Guest Experience LeadRUSKIN (05695)## Job Description**Guest Experience Leader**Flexible scheduling with a side of always feeling valued. A job at McDonald’s offers a job combo that fits YOU.**PERKS & BENEFITS:*** **Competitive pay between** $15.25 per hour - $17.33 per hour* **Employee discounts and free meals*** **Paid sick leave and/or paid time off*** **Tuition reimbursement and/or educational assistance*** **Training and advancement opportunities*** **Weekly direct deposit*** **401k plan*** **Medical, dental, and vision benefits**And much, much more!This role is **vital** to the guest experience because you'll:* **Lead the experience:** Check in with guests and make sure they are enjoying themselves* **Be the solution:** Handle guest concerns and provide resolve to their satisfaction* **Understand that teamwork is key:** Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment* **Be in the know:** Offer expert insight into promotions and benefits of utilizing the McDonald’s App, Mobile Order & Pay featuresTo be **successful** in this position, you’ll need:* A humble and hospitable demeanor;* Passion for helping and serving others (customers and fellow team members);* A desire to learn and grow; and* The ability to communicate effectively and anticipate customer needs**So, what’s your job combo?****Equal Employment Opportunity and Our Value of Inclusion***McDonald’s is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonald’s provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonald’s provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact*