Guest Experience Lead

McDonald's Restaurants Limited; Lanham (MD); Vor Ort; USD 22.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Employee discounts

Free meals

Paid time off

Tuition reimbursement

Training opportunities

Weekly direct deposit

401k plan

Healthcare benefits

Zusammenfassung

McDonalds in Lanham, MD is seeking a Guest Experience Leader to welcome guests, monitor their enjoyment, and guide front-of-house operations. You will connect with guests, resolve issues, and collaborate with the team to keep the restaurant inviting and clean.

Role requires a customer‑first attitude, strong communication, and a willingness to learn and grow. Flexible scheduling, with a supportive, fast-paced environment and competitive pay, plus benefits.

Qualifikationen

• A humble and hospitable demeanor.
• Passion for helping and serving others.
• A desire to learn and grow.
• The ability to communicate effectively and anticipate customer needs.

Aufgaben

• Lead the guest experience by checking in with guests and ensuring they are enjoying themselves.
• Be the solution by handling guest concerns and resolving them to satisfaction.
• Understand that teamwork is key and work with your team to maintain a welcoming, friendly, and clean restaurant environment.
• Be in the know by promoting promotions and the benefits of the McDonalds App, Mobile Order & Pay features.

Kenntnisse

Guest service

Communication

Teamwork

Problem solving

Hospitality

Learnability

Jobbeschreibung

Guest Experience Leader

Flexible scheduling with a side of always feeling valued. A job at McDonalds offers a job combo that fits YOU.

PERKS & BENEFITS:

• Competitive pay between $16.00 - $18.18
• Employee discounts and free meals
• Paid sick leave and/or paid time off
• Tuition reimbursement and/or educational assistance
• Training and advancement opportunities
• Weekly direct deposit
• 401k plan
• Medical, dental, and vision benefits

And much, much more!

This role is vital to the guest experience because you'll:

• Lead the experience: Check in with guests and make sure they are enjoying themselves
• Be the solution: Handle guest concerns and provide resolve to their satisfaction
• Understand that teamwork is key: Work hand in hand with your team to maintain a welcoming, friendly, and clean restaurant environment
• Be in the know: Offer expert insight into promotions and benefits of utilizing the McDonalds App, Mobile Order & Pay features

To be successfulin this position, you'll need:

• A humble and hospitable demeanor;
• Passion for helping and serving others (customers and fellow team members);
• A desire to learn and grow; and
• The ability to communicate effectively and anticipate customer needs

So, what's your job combo?

Equal Employment Opportunity and Our Value of Inclusion

McDonalds is committed to providing equal employment opportunities and fostering an inclusive work environment. We do not discriminate on the basis of race, religion, color, national origin or ancestry, sex, gender, gender expression, sexual orientation, pregnancy, age, marital status, veteran status, physical or mental disability status, genetic information, citizenship or any other class characteristic protected by federal or applicable state law. In accordance with applicable laws, McDonalds provides reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of their job and to enjoy equal benefits and privileges of employment. Additionally, McDonalds provides reasonable accommodations for qualified applicants and candidates with disabilities. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact *[e-mail]*.

This job posting contains general information about working in this restaurant. This job posting is not a complete description of all duties of the job. People who work in this restaurant perform several different tasks every shift and this posting does not list every essential function of the job.