Guest Experience Intern: Recreation & Activities

Averill Hospitality; Whitefish (MT); Hybrid; USD 17,000 - 22,000; Part time

Job summary

Averill Hospitality in Whitefish, MT is seeking a Recreation Intern to support daily guest amenities, activities, and on-property experiences. The role emphasizes a welcoming, active atmosphere, maintaining guest areas, assisting with complimentary offerings, and coordinating with hotel departments.

The intern will be highly visible, approachable, and flexible, assisting with guest-experience projects and operational needs as directed by management.

Qualifications

• Strong guest service and communication skills.
• Ability to engage with guests of all ages.
• Professionalism under pressure and in high-volume environments.

Responsibilities

• Assist with setup, operation, replenishment, cleanup, and tear-down of complimentary guest amenities such as ice cream service, s’mores, lawn games, and seasonal offerings.
• Maintain a clean, organized, guest-ready service area and assist poolside and marina operations as needed.
• Walk property areas regularly to identify guest needs, safety issues, and opportunities to improve the guest experience.
• Support Concierge, Front Desk, Marina, Housekeeping, and other departments with guest deliveries, errands, and requests.
• Create work orders for maintenance or safety concerns and help with special events and holiday programming.

Skills

Guest service

Communication

Interpersonal skills

Customer assistance

Job description

RESPONSIBILITY PRINCIPLES AND POSITIONPURPOSE:

The Recreation Intern supportsthe daily delivery of complimentary guest amenities, recreational activities, andon-property experiences. This position helps create a welcoming, active, andmemorable atmosphere for guests by maintaining guest activity areas, assistingwith complimentary offerings, supporting hotel departments, and responding to guestneeds throughout the property.

The Recreation Intern is expectedto be highly visible, approachable, proactive, and flexible. This role will assistwith a variety of guest-experience projects and operational needs as directed bymanagement.

Principal responsibilities and dutiesinclude:

·Assist withthe setup, operation, replenishment, cleanup, and tear-down of complimentaryguest amenities, including ice cream service, s’mores service, lawn games, and otherseasonal offerings.

·Bring complimentaryice cream to the pool as scheduled and maintain a clean, organized, guest-readyservice area.

·Set up, host,and tear down lawn game tournaments and other informal guest activities.

·Organize paddlecraft, paddles, life jackets, and related marina equipment throughout the day.

·Conduct regularproperty walks to identify guest needs, cleanliness concerns, safety issues,maintenance needs, and opportunities to improve the guest experience.

·Walk the MainLodge, Viking building, pool area, marina, and other common areas regularly toensure spaces remain clean, organized, welcoming, and guest ready.

·Assist guestswho appear to need directions, recommendations, assistance, or generalinformation about the property and surrounding area.

·Check in withConcierge regarding guest deliveries, errands, and requests that may requireassistance throughout the day.

·Check inwith the marina team regularly to determine whether support is needed.

·Carry and monitorthe Front Desk radio during the shift and respond to requests involvingcommon-area cleanliness, guest needs, or operational support.

·Create work ordersfor broken items, maintenance concerns, or safety issues and submit them tomanagement as directed.

·Assist with keepingcommon areas, activity spaces, amenity stations, and outdoor guest areas cleanand organized.

·Maintain inventoryof guest-amenity supplies, lawn game equipment, ice cream supplies,

·S’mores supplies,signage, and related materials; notify management when supplies are low.

·Assist with specialevents, holiday programming, group activities, seasonal experiences, and otherhotel initiatives.

·Maintain a positive,professional, and hospitable presence while representing the Lodge at WhitefishLake.

·Support goodpublic, departmental, employee, and guest relations.

·Anticipate guestneeds and take ownership of the overall guest experience.

·Maintain highethical standards, professionalism, and a positive attitude.

·Perform additionalduties and special projects as assigned by management.

Knowledge, skills, and ability arerequired for the job.

The Recreation Intern should possessstrong guest service, communication, and interpersonal skills. This individualmust be comfortable engaging with guests of all ages and providing friendly,helpful assistance throughout the property.

·The ability tocommunicate effectively with guests, staff, management, and ownership verbally,in writing, and over the phone.

·Excellent interpersonal,organizational, and problem-solving skills.

·Ability to remaincalm, professional, and solution-oriented in high-volume or changing environments.

·Ability and willingnessto work independently while also supporting a team environment.

·Ability and willingnessto adhere to all Averill Hospitality policies and ensure departmental compliance.

·Ability to prioritizetasks, manage time effectively, and shift focus as guest and operational needschange throughout the day.

·Ability to workoutdoors in changing weather conditions.

·Quality: Meetsproductivity standards, completes work promptly, strives to increaseproductivity, and works efficiently.

·Guest Service:Responds promptly to guests’ needs and takes ownership of the overall guest

·experience.

·Professionalism:Approaches others with respect, reacts well under pressure, treats others withrespect and consideration regardless of status or position, acceptsresponsibility for actions, and follows through on commitments.

·Demonstratesthe ability to perform effectively in high-stress environments, adapt quicklyto unexpected changes, and manage demanding workloads while maintaining composure,focus, and professionalism.

SUPPORTIVE FUNCTIONS

In addition to the essential functions,this position may be required to perform a combination of the followingsupportive functions, with the percentage of time spent on each function to besolely determined by the General Manager based upon the requirements of thecompany.

·Assist Concierge,Front Desk, Marina, Housekeeping, Maintenance, and other hotel departments asneeded.

·Assist with guestdeliveries, errands, transportation support, and property-related projects.

·Maintain an openline of communication between guests, employees, and management.

·Participate inhotel events, guest programming, and community-facing activities as assigned.

·Assist withany additional tasks that arise. This position may be required to perform otherand additional duties as assigned by the manager.

·OrganizationalRelationships

·AdventureServices Manager, Concierge Team, Front Office Manager, Marina Manager,Housekeeping Manager, Maintenance Team, Restaurant Managers, and General Manager.

Organizational Relationships

Concierge Manager, Restaurant Managers,Front Office Manager and Marina Manager

Physical Requirements

FREQUENCY KEY: Rare- Up to 1 hour, Occasional- 1 to 3 hours,Frequent 3 to 6 hours, Constant- 6 to 8 hours

PHYSICAL ACTIVITY FREQUENCY

Sitting Occasional

Walking, climbing stairs Constant Crouching/Bending/Stooping Frequent Reaching Constant

Grasping Constant

Pushing/Pulling Occasional

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Lifting/Carrying (20 lbs.) Frequent

Travel Rarely

NOTICE:

Standing, bending, stooping, andlifting weights up to and including 50 lbs. may be required. The hospitalitybusiness functions seven (7) days a week, twenty-four hours a day. In addition,this is a hospitality business, and a hospitable service atmosphere must bealways projected.