Recreation Operations Lead: Guest Experience

Montage International; Big Sky (MT); On-site; USD 52,000 - 78,000; Full time

Job summary

Montage International is seeking a Recreation Assistant Manager to oversee guest and member services, reservations, and equipment rentals at Montage Big Sky. The role requires strong listening skills, proactive service mindset, and the ability to train Recreation Attendants while maintaining a high standard of hospitality.

The position emphasizes scheduling, coordination with Event personnel, and maintaining orderly operations in a dynamic, outdoor environment.

Qualifications

• Excellent written and verbal communication skills; fluency in English.
• Exceptional interpersonal skills; ability to engage diverse guests and staff.
• Advanced computer literacy including Microsoft Office and Internet navigation.
• Strong analytical ability; able to analyze data and derive actions.

Responsibilities

• Ensure efficient reservation process for rentals, pickups and deliveries.
• Maintain accurate records of product use and charges.
• Deliver superior guest and member rental experiences; ensure cleanliness of equipment.
• Organize and supervise staff schedules and departmental training.
• Communicate effectively with leadership and peers to promote teamwork.

Skills

Communication skills

English fluency

Microsoft Office

Data analysis

Team collaboration

Customer service

Tools

Excel

PowerPoint

Job description

Montage International is seeking a Recreation Assistant Manager to oversee guest and member services, reservations, and equipment rentals at Montage Big Sky. The role requires strong listening skills, proactive service mindset, and the ability to train Recreation Attendants while maintaining a high standard of hospitality.

The position emphasizes scheduling, coordination with Event personnel, and maintaining orderly operations in a dynamic, outdoor environment.