Guest Experience Intern - Front Desk (Paid Training)

Pink Caviar Lash & Brow Spa; McDonough (GA); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Paid internship training

Complimentary spa services

Professional development

Job summary

Pink Caviar Lash & Brow Spa seeks a Front Desk & Guest Experience Intern to learn front desk operations and deliver an exceptional client experience. This paid, on-site internship at our McDonough, Georgia location offers hands-on training and a pathway to permanent opportunities.

Responsibilities include welcoming clients, checking in/out, answering calls, booking appointments, handling payments, and maintaining client records.

Qualifications

• One year of customer-service experience preferred.
• Excellent verbal and written communication skills.
• Friendly, polished, patient, and helpful personality.
• Reliable, punctual, organized, and well-groomed.
• Ability to multitask without becoming overwhelmed.
• Strong attention to detail and accuracy.
• Comfortable discussing payments, policies, and appointment availability.

Responsibilities

• Welcome clients and create a friendly, professional first impression.
• Check clients in and out accurately.
• Answer business calls and respond to client questions.
• Schedule, confirm, reschedule, and cancel appointments.
• Learn booking, deposit, cancellation, and late-arrival policies.
• Monitor the schedule and communicate appointment changes.
• Process payments and handle cash accurately.
• Maintain complete and accurate client information.
• Recommend services, memberships, retail products, and future appointments.
• Communicate client concerns to management promptly.
• Keep the front desk, lobby, and shared areas clean and organized.
• Assist with opening and closing responsibilities.
• Support technicians and management with daily spa operations.
• Complete assigned training and apply feedback.

Skills

Customer service

Communication

Punctual

Attention to detail

Professionalism

Tools

Scheduling software

Social media basics

Job description

Pink Caviar Lash & Brow Spa seeks a Front Desk & Guest Experience Intern to learn front desk operations and deliver an exceptional client experience. This paid, on-site internship at our McDonough, Georgia location offers hands-on training and a pathway to permanent opportunities.

Responsibilities include welcoming clients, checking in/out, answering calls, booking appointments, handling payments, and maintaining client records.