Front Desk Professional

Westlake Salon; Westlake (OH); On-site; USD 16,531 - 24,796; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Free uniforms

Training & development

Job summary

THE LASH LOUNGE Westlake - Crocker Park is seeking a phenomenal Front Desk Professional. You will greet clients, book appointments, assist with retail sales, and maintain a clean, inviting salon environment.

This role involves selling Monthly Memberships, inventory upkeep, opening/closing tasks, and contributing to group operations. The position requires strong interpersonal skills, a sales mindset, attention to detail, and experience with MS Office and salon software.

Qualifications

• Excellent interpersonal and written communication skills.
• Ability to sell Monthly Memberships and promote memberships.
• Strong customer service focus and professional public interaction.
• Proficient with MS Office and salon software.
• Well organized, detail oriented, and capable of multitasking.

Responsibilities

• Schedule and manage appointment bookings with the gold standard of service.
• Market and promote Monthly Memberships to clients.
• Accurately input client records into salon software with sources and codes.
• Maintain an organized work area and handle intake forms, charts, and handouts.

Skills

Interpersonal communication

Sales of memberships

Customer service

MS Office

Multitasking

Attention to detail

Team collaboration

Tools

MS Office

Salon POS software

Client management software

Job description

Benefits:

Bonus based on performance

Employee discounts

Paid time off

Free uniforms

Training & development

THE LASH LOUNGE Westlake - Crocker Park is looking for a phenomenal Front Desk Professional. We are an upscale eyelash salon chain. We take pride in creating an inviting atmosphere and giving each of our clients' excellent customer service. This candidate must be highly motivated, be able to multi-task with ease, possess excellent client service skills, have experience using MS Office and other computer software programs, and have exceptional attention to detail. This position will provide our “Gold Standard” experience to our clients by greeting them, booking appointments, assisting clients with our Cosmetic and Boutique retail sales, and maintaining a clean and inviting environment. This is not a receptionist position as it requires responsibilities above and beyond. Other duties will include selling Monthly Memberships, inventory maintenance, opening and closing tasks, and contributing to group operations. We value our positive work environment and culture, and we are looking for the right candidate who will contribute to fostering this along with our team.

Job Duties:

Manage the appointment scheduling for Lash Lounge clients and proper handling of incoming and outgoing calls and texts with the expected “Gold Standard” customer service level.

Market Monthly Membership.

Manage the proper tracking and input of client records into the salon software with correct client lead source and promotional codes.

Manage an organized work area, the preparation and filing of the client charts, intake forms, consultation forms, after care hand-outs, package purchase agreements, and all other forms as needed.

Be proficient and educated in working the POS software, sales transactions of clients for services and retail items, scheduling for deficiency, securing deposits, and managing the end of day cash drawer reconciliation.

Resolve issues such as scheduling conflicts or mishaps, product returns, customer complaints, and general salon maintenance/cleaning to keep everything running and looking its best.

Aide in the cleanliness of the salon including stocking the retail area, merchandising area, picking up trash, sweeping, cleaning, dusting, and whatever is required to keep the salon looking top-notch.

Educate clients on retail products’ key benefits.

Assist with promotional events at the salon or outside the salon to help market the salon and build the brand.

All other duties as prescribed.

Available to work a minimum of 5 hours per week

Skills and Qualifications:

STRONG interpersonal verbal, writing, and listening skills.

Ability to sell Monthly Memberships.

Strong customer service skills and ability to work professionally with the public.

Strong computer and phone skills.

Initiates self-learning, exhibits insatiable curiosity and interest in self-improvement.

Well organized, detail oriented, and able to multi-task with ease.

Exhibits sound judgment.

Forms strong working relationships within team.

Identifies additional tasks to be completed and willingly assists others.

Salon Hours are:

Mon-Thur: 10:00AM - 8:00PM

Friday: 10:00AM - 6:00PM

Saturday: 9:00AM - 5:00PM

Sunday: Varies