Front Desk & Guest Experience Intern

Pink Caviar Lash & Brow Spa; McDonough (GA); On-site; USD 20,664 - 22,041; Full time

Benefits offered by this job

Paid internship training

Complimentary spa services

Professional development

Job summary

Pink Caviar Lash & Brow Spa seeks a Front Desk & Guest Experience Intern to learn front desk operations and deliver an exceptional client experience. This paid, on-site internship at our McDonough, Georgia location offers hands-on training and a pathway to permanent opportunities.

Responsibilities include welcoming clients, checking in/out, answering calls, booking appointments, handling payments, and maintaining client records.

Qualifications

• One year of customer-service experience preferred.
• Excellent verbal and written communication skills.
• Friendly, polished, patient, and helpful personality.
• Reliable, punctual, organized, and well-groomed.
• Ability to multitask without becoming overwhelmed.
• Strong attention to detail and accuracy.
• Comfortable discussing payments, policies, and appointment availability.

Responsibilities

• Welcome clients and create a friendly, professional first impression.
• Check clients in and out accurately.
• Answer business calls and respond to client questions.
• Schedule, confirm, reschedule, and cancel appointments.
• Learn booking, deposit, cancellation, and late-arrival policies.
• Monitor the schedule and communicate appointment changes.
• Process payments and handle cash accurately.
• Maintain complete and accurate client information.
• Recommend services, memberships, retail products, and future appointments.
• Communicate client concerns to management promptly.
• Keep the front desk, lobby, and shared areas clean and organized.
• Assist with opening and closing responsibilities.
• Support technicians and management with daily spa operations.
• Complete assigned training and apply feedback.

Skills

Customer service

Communication

Punctual

Attention to detail

Professionalism

Tools

Scheduling software

Social media basics

Job description

Pink Caviar Lash & Brow Spa is a fast-growing luxury beauty destination specializing in lashes, brows, skincare, permanent makeup, education, and retail.

We are seeking a professional, friendly, and dependable Front Desk & Guest Experience Intern to learn how to manage the front desk and create an exceptional experience for every Pink Caviar client.

This is a paid, on-site internship at our McDonough, Georgia location.

The internship pays $15 per hour. Candidates who successfully complete the internship may be considered for permanent employment starting at $16 per hour. Permanent employment is based on performance and business needs and is not guaranteed.

WHAT YOU’LL LEARN & DO

• Welcome clients and create a friendly, professional first impression
• Check clients in and out accurately
• Answer business calls and respond to client questions
• Schedule, confirm, reschedule, and cancel appointments
• Learn Pink Caviar’s booking, deposit, cancellation, and late-arrival policies
• Monitor the schedule and communicate appointment changes
• Process payments and handle cash accurately
• Maintain complete and accurate client information
• Recommend services, memberships, retail products, and future appointments
• Communicate client concerns to management promptly
• Keep the front desk, lobby, and shared areas clean and organized
• Assist with opening and closing responsibilities
• Support technicians and management with daily spa operations
• Complete assigned training and apply feedback

WHAT WE’RE LOOKING FOR

• At least one year of customer-service experience preferred
• Excellent verbal and written communication skills
• Friendly, polished, patient, and helpful personality
• Reliable, punctual, organized, and well-groomed
• Ability to multitask without becoming overwhelmed
• Strong attention to detail and accuracy
• Comfortable discussing payments, policies, and appointment availability
• Able to remain calm and professional with upset clients
• Willing to clean and help maintain the spa
• Coachable and able to follow established procedures
• Basic computer, scheduling, and social-media skills
• Reliable transportation to our McDonough location
• Spa, salon, retail, hospitality, or administrative experience is a plus

SUCCESS IN THIS INTERNSHIP

A successful Front Desk & Guest Experience Intern will:

• Communicate clearly and professionally
• Make clients feel welcomed and valued
• Follow policies consistently without making unauthorized exceptions
• Protect client information and payment details
• Keep appointments booked and client records accurate
• Notice what needs attention without always being told
• Ask for management assistance when necessary
• Demonstrate the potential to become a dependable permanent team member

COMPENSATION & OPPORTUNITIES

• $15 per hour during the internship
• Paid hands-on training and professional development
• Complimentary and discounted spa services
• Experience in scheduling, sales, customer service, and spa operations