Guest-Experience Housekeeping Inspector

Songteller Hotel; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Songteller Hotel in Nashville seeks a devoted Housekeeping Inspector to elevate guest experiences through meticulous room presentation, VIP readiness, and seamless service. You will lead daily housekeeping operations, train staff, and uphold luxury standards with a Dolly-inspired touch.

Ideal candidates bring prior housekeeping experience, strong detail orientation, and a proactive team mindset, with flexibility for varied shifts and a willingness to master hotel systems like Opera Cloud and

Qualifications

• Previous experience in housekeeping operations required.
• Strong work ethic with self-motivating skills.
• Excellent attention to detail and quality standards.
• Ability and willingness to clean rooms when needed.
• Capable of lifting, pushing, or pulling 25–50 lbs.
• Ability to multitask and manage workflow in a fast-paced environment.
• Strong organizational and problem-solving abilities.
• Physical ability to stand for long periods and handle laundry loads.
• Understanding of safety and sanitation regulations.
• Positive attitude and team-oriented mindset.
• Flexibility to work various shifts including weekends and holidays.

Responsibilities

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality.
• Oversee daily Housekeeping operations ensuring all linens, uniforms, and guest items meet luxury cleanliness and presentation standards.
• Train new team members, and motivate team members to deliver consistent, high-quality results.
• Empower the team to go above and beyond, respond to guest feedback with grace, and always find a way to add that extra sparkle.
• Inspect VIP guestrooms and guest rooms before arrival identifying any cleanliness and maintenance issues to resolve in a timely manner.
• Inspect all suites daily to ensure cleanliness standards and condition.
• Verify rooms proper set up and locations of items with correct number of materials.
• Ensure Housekeeping carts, closets, and service areas are stocked appropriately and according to the hotel standard.
• Conduct spot checks of the public areas to maintain overall standards.
• Assist in tracking and reporting of all property goals to manage trends.
• Prioritize rooms properly according to VIPs, arrivals, departures, room types, and any strategies as directed by leadership.
• Ensure compliance with health, safety, and sanitation standards
• Monitor productivity and efficiency to meet hotel standards
• Maintain organized, clean, and safe facilities
• Foster a positive team culture aligned with the hotel’s values of care, pride, and hospitality
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal
• Deliver a consistent, high-quality presentation of rooms including linens, amenities, and cleanliness
• Collaborate with team members to ensure efficient room turnover during high occupancy
• Follow all health, safety, and sanitation standards
• Represent the hotel’s culture of kindness, pride, and attention to detail in every room serviced
• Maintain high standards at all times while on property, including full uniform, welcoming demeanor, no personal devices, and other directives
• Collaborate with all hotel team members to ensure above and beyond service
• Willing to utilize operational systems such as Opera Cloud*, ChargerBack, HotSos and other hotel systems to optimize performance, and maintain operational transparency.

Skills

Housekeeping operations

Tools

Opera Cloud

ChargerBack

HotSos

Job description

Songteller Hotel in Nashville seeks a devoted Housekeeping Inspector to elevate guest experiences through meticulous room presentation, VIP readiness, and seamless service. You will lead daily housekeeping operations, train staff, and uphold luxury standards with a Dolly-inspired touch.

Ideal candidates bring prior housekeeping experience, strong detail orientation, and a proactive team mindset, with flexibility for varied shifts and a willingness to master hotel systems like Opera Cloud and