Housekeeping Room Attendant

Songteller Hotel; Nashville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Songteller Hotel in Nashville is seeking a dependable Room Attendant focused on providing exceptional guest experiences. The selected candidate will uphold luxury service standards, ensuring each room meets impeccable cleanliness and comfort expectations.

This role involves collaborating with hotel teams, maintaining high standards in all guest-facing areas, and delivering a warm, welcoming environment reflective of the hotel's values.

Qualifications

• Previous hotel experience preferred in an upscale or luxury setting.
• Passion for delivering elevated guest experiences.
• Previous housekeeping or cleaning experience preferred.

Responsibilities

• Deliver a warm and genuine welcome to every guest.
• Clean and prepare guest rooms to luxury standards.
• Identify and report maintenance issues promptly.

Skills

Attention to detail

Team-oriented mindset

Strong organizational skills

Ability to follow instructions

Positive attitude

Job description

Herschend is seeking a dependable and efficient Room Attendant to help build a unique guest experience for our newest hospitality venture, Dolly Parton’s SongTeller Hotel, located in the heart of Downtown Nashville. The ideal candidate leads with heart for hospitality and has an exceptional talent for orchestrating seamless guest experiences. With equal parts integrity, creativity and operational expertise, this team member will ensure SongTeller delivers service that is as genuine and memorable as Dolly herself.

SUMMARY OF ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Deliver a warm, genuine, and memorable welcome to every guest, embodying Southern hospitality with a touch of Dolly-inspired charm, humility, and personality
• Uphold luxury service standards and brand voice, ensuring every interaction feels personal—not transactional
• Clean and prepare guest rooms to impeccable luxury standards, ensuring every detail reflects comfort and care
• Deliver a consistent, high-quality presentation of rooms including linens, amenities, and cleanliness
• Identify and report maintenance issues promptly to ensure a flawless guest experience
• Respect guest privacy and handle belongings with the utmost care and discretion
• Restock carts and maintain organization of housekeeping areas and supplies
• Respond to guest requests with warmth, urgency, and professionalism
• Collaborate with team members to ensure efficient room turnover during high occupancy
• Create a welcoming, refreshed environment that feels personal and inviting
• Follow all health, safety, and sanitation standards
• Represent the hotel’s culture of kindness, pride, and attention to detail in every room serviced
• Maintain high standards at all times while on property and all guest-facing space in the hotel. Including professional posture, full uniform, welcoming demeanor, no personal devices at any time, food/beverage, and any other items as directed by senior leadership.
• Collaborate with all hotel team members to ensure above and beyond service in all areas.

This job description is not an “all-inclusive” list of the duties and responsibilities of this position or of the skills and abilities required to perform this position.

QUALIFICATIONS

• Previous hotel experience preferred in upscale, lifestyle or luxury hotel setting.
• Work background reflects a successful track record of accomplishment and growth in hospitality operations with proven experience leading multi-departmental hotel operations.
• Passion for delivering elevated guest experiences and attention to detail.
• Capable of lifting, pushing, or pulling 25–50lbs.
• Professional appearance and demeanor aligned with luxury boutique standards.
• Team-oriented mindset with a willingness to support colleagues across departments.
• High level of integrity and ability to handle sensitive information confidentially.
• Strong organizational and multitasking skills with keen attention to detail.
• A love for storytelling through the guest experience.
• Previous housekeeping or cleaning experience preferred, ideally in a hotel or luxury setting.
• Strong attention to detail and commitment to cleanliness.
• Ability to work efficiently and independently.
• Physical stamina to perform repetitive tasks and lift required items.
• Positive attitude and team-oriented mindset.
• Ability to follow instructions and maintain consistency in standards.
• Respectful, integrity, and professional demeanor.
• Flexibility to work various shifts including weekends and holidays.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.