Guest Experience House Attendant

Highgate; Laredo (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan

Paid holidays

Paid vacation

Paid sick leave

Job summary

Highgate Hotels in Laredo, TX is seeking a House Attendant to maintain cleanliness of all assigned areas and equipment. You will also deliver items to guestrooms and support express checkouts and property-specific tasks.

You will shampoo carpets and marble floors, assist guests with luggage, and participate in emergency procedures while ensuring consistent guest satisfaction and proper operation of hotel equipment.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Must be able to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.

Responsibilities

• Buff marble floors daily according to hotel standards.
• Shampoo carpets in the public areas according to hotel standards.
• Shampoo furniture as needed.
• Handle all requests for luggage assistance in a friendly, efficient and courteous manner.
• Handle items for "Lost and Found" according to hotel standards.
• Clean guestrooms as needed.
• Have knowledge of and assist in all emergency procedures.
• Maintain hotel equipment in proper working order.
• Maintain storage of hotel equipment in proper area.
• Complete special projects as assigned by the Housekeeping Manager.
• Ensure overall guest satisfaction.

Skills

Communication skills

Physical stamina

Stand for long shifts

Education

High School diploma or equivalent

Job description

Highgate Hotels in Laredo, TX is seeking a House Attendant to maintain cleanliness of all assigned areas and equipment. You will also deliver items to guestrooms and support express checkouts and property-specific tasks.

You will shampoo carpets and marble floors, assist guests with luggage, and participate in emergency procedures while ensuring consistent guest satisfaction and proper operation of hotel equipment.