Guest Experience Host - Welcoming & Seating Expert

Tommy; Mount Laurel Township (NJ); On-site; USD 17,000 - 22,000; Full time

Job summary

Triple T Hospitality is seeking a Host for Tommy's Tavern + Tap in Mount Laurel, NJ. You will be the first and last impression for guests, greeting them warmly, managing seating flow, and assisting with both dine-in and To-Go orders.

The role emphasizes teamwork, strong communication, and impeccable guest service. Responsibilities include greeting guests, managing waitlists, guiding guests to tables, and coordinating with servers and management to ensure a great guest experience.

Qualifications

• Greet guests promptly and warmly upon arrival.
• Manage waitlists and reservations using the restaurant's seating system.
• Escort guests to tables and provide menus.
• Communicate wait times accurately and manage guest expectations.
• Answer phones and assist with takeout orders or general inquiries.

Responsibilities

• Greet guests promptly and warmly upon arrival.
• Manage waitlists and reservations using the seating system.
• Escort guests to their tables and provide menus.
• Communicate wait times accurately and manage guest expectations.
• Answer phones and assist with takeout orders or general inquiries.
• Maintain cleanliness and organization of the host stand and entrance area.
• Collaborate with servers, bussers, and management to ensure smooth seating flow.
• Follow all health and safety regulations.
• Communicate effectively with team members and management.
• To-Go: take accurate To-Go orders, coordinate with kitchen, handle payments, and assist guests picking up orders.

Skills

Guest service

Excellent communication

Multitasking

Team player

Stamina

Job description

Triple T Hospitality is seeking a Host for Tommy's Tavern + Tap in Mount Laurel, NJ. You will be the first and last impression for guests, greeting them warmly, managing seating flow, and assisting with both dine-in and To-Go orders.

The role emphasizes teamwork, strong communication, and impeccable guest service. Responsibilities include greeting guests, managing waitlists, guiding guests to tables, and coordinating with servers and management to ensure a great guest experience.