Guest Experience Host: Welcoming & Seating

SA Hospitality Group; West Palm Beach (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

SA Hospitality Group in West Palm Beach, FL is seeking a friendly host/hostess to welcome, greet, and seat guests and ensure their needs are met while they wait.

You will greet guests with a smile, coordinate seating according to management instructions, answer phones, and assist with reservations.

This role requires teamwork, strong English communication, and the ability to work in a fast-paced restaurant while maintaining a professional demeanor.

Qualifications

• Team-oriented with good personal cleanliness.
• Basic food handling, preparation, and cleaning skills.
• English communication and comprehension to follow directions.
• Ability to manage high-volume production under time pressure.
• Active listening and learning skills.
• Reading and speaking comprehension.
• Discipline to follow standards.
• Ability to lift up to 25 lbs.

Responsibilities

• Greet guests promptly and courteously with a smile; seat guests as directed by management.
• Promote teamwork and quality service through daily communication with co-workers and managers.
• Answer phones and provide information; arrange bookings.
• Clear and reset tables and assist with opening tasks (flowers, door glass, floors).
• Handle guest complaints and special requests when needed.
• Assist with coat check area: receive and organize items; issue tickets.
• May assist with other duties as assigned by restaurant management.
• Follow opening and closing procedures.
• Maintain professional demeanor with staff at all times.
• Assist with service steps to satisfy guests, e.g., food delivery.
• Be accessible to staff and guests to answer questions.
• Follow service steps per the training manual and communicate them to staff.

Job description

SA Hospitality Group in West Palm Beach, FL is seeking a friendly host/hostess to welcome, greet, and seat guests and ensure their needs are met while they wait.

You will greet guests with a smile, coordinate seating according to management instructions, answer phones, and assist with reservations.

This role requires teamwork, strong English communication, and the ability to work in a fast-paced restaurant while maintaining a professional demeanor.