Guest Experience Host – Welcoming & Organized

Northfield Park Racino; Kentucky; On-site; USD 25,000 - 32,000; Full time

Job summary

Northfield Park Racino is seeking a Host Person to greet guests and manage reservations in a fast-paced dining environment. The role ensures the dining area is clean, organized, and properly stocked at all times.

You will coordinate with food servers, bus persons, and runners, answer phones, and maintain reservation counts using OpenTable. Strong English communication and superior customer service are essential for this position.

Qualifications

• Proof of eligibility to work in the United States.
• 2+ years of prior relevant experience in a restaurant as a dining host.
• Work varied shifts, to include weekends and holidays.
• Experience with Open Table system.
• Experience working in a similar resort setting.
• Excellent customer service skills and interpersonal communication.

Responsibilities

• Communicate with Restaurant Reservations regarding special orders, cake orders, special requests – responsible for conveying all such information to management
• Maintain knowledge of scheduled daily activities and in-house groups, daily house count, table/seat/station numbers, proper table set ups, room capacity, hours of operation, price range and dress code of the restaurant
• Greet guests promptly as they enter the restaurant
• Answer phones, keep accurate count of reservations and handle reservation book
• Ensure menus have proper inserts and are current according to the most recent change, and replace all menus in poor condition
• Communicate the needs of the guests to the kitchen and management, inform management of guest reactions and comments, and assist management as needed to ensure smooth operation and quality service
• Frequently check back with guests who are waiting to be seated; make it evident to guests that they have not been forgotten and that tables are being prepared for them
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas; shut down podium and forward phones to voice-loop at end of shift

Job description

Northfield Park Racino is seeking a Host Person to greet guests and manage reservations in a fast-paced dining environment. The role ensures the dining area is clean, organized, and properly stocked at all times.

You will coordinate with food servers, bus persons, and runners, answer phones, and maintain reservation counts using OpenTable. Strong English communication and superior customer service are essential for this position.