Dynamic Cocktail Server & Guest Experience Pro

Northfield Park Racino; Northfield Center Township (OH); On-site; USD 14,000 - 21,000; Full time

Job summary

Northfield Park Racino is seeking a Cocktail Server to take and deliver customer orders, ensure guest satisfaction, and finalize checks. You will serve cocktails, maintain menu knowledge, and assist with opening/closing duties while keeping work areas stocked and clean.

The role requires flexible shifts, a strong focus on guest service, and the ability to respond to inquiries about services and local attractions. Prior resort or hotel experience is preferred.

Qualifications

• Proof of eligibility to work in the United States.
• High School Diploma or GED - Preferred
• 6+ Months of Prior Relevant Experience as a cocktail and/or food server in a similar environment - Preferred
• Work varied shifts, to include weekends and holidays - Required
• Experience working in a similar resort setting - Preferred

Responsibilities

• Take orders and serve food and drinks efficiently and accurately.
• Place orders, garnish and serve cocktails to guests.
• Maintain knowledge of menu items, liquor brands, beers and non-alcoholic selections.
• Respond to guest inquiries about hotel services, local attractions and activities.
• Perform opening and closing duties, restock supplies, and ensure cleanliness of the station.
• Resolve guest complaints within authority; escalate to management or Security as needed.

Skills

Guest service

Beverage knowledge

Multitasking

Communication

Flexibility

Education

High School Diploma or GED

Job description

Northfield Park Racino is seeking a Cocktail Server to take and deliver customer orders, ensure guest satisfaction, and finalize checks. You will serve cocktails, maintain menu knowledge, and assist with opening/closing duties while keeping work areas stocked and clean.

The role requires flexible shifts, a strong focus on guest service, and the ability to respond to inquiries about services and local attractions. Prior resort or hotel experience is preferred.