Guest Experience Host | Welcoming Guests, Reservations & Flow

HOTEL JULIEN; Dubuque (IA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Medical and Dental coverage

Paid Time Off

Snack/Drink Room

Employee Discounts

Hotel room discounts

Spa discounts

Job summary

HOTEL JULIEN is seeking a Restaurant Host in Dubuque, IA. You will be the smiling first point of contact, greeting guests and guiding seating while balancing walk-ins and reservations to keep dining flow smooth.

You will answer phones for room service and to-go orders, and communicate clearly with front- and back-of-house teams. The role requires a friendly presence, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• Friendly, outgoing, engaging presence with strong communication.
• Customer service mindset and confident guest interaction.
• Attention to detail with organized, accurate reservation handling.
• Ability to multi-task in a fast-moving environment.
• Comfortable standing for long periods of time.

Responsibilities

• Greet and welcome guests and guide seating.
• Coordinate seating and pacing; manage reservations.
• Answer phones for room service and to-go orders and relay to FOH/BOH.
• Communicate clearly with front-and-back-of-house teams.

Skills

Friendly demeanor

Strong communication

Customer service mindset

Attention to detail

Multi-tasking

Stamina standing

Job description

HOTEL JULIEN is seeking a Restaurant Host in Dubuque, IA. You will be the smiling first point of contact, greeting guests and guiding seating while balancing walk-ins and reservations to keep dining flow smooth.

You will answer phones for room service and to-go orders, and communicate clearly with front- and back-of-house teams. The role requires a friendly presence, strong communication, and the ability to multi-task in a fast-paced environment.