Guest Experience Host: Warm Welcomes & Upsell

Cici's Pizza-Top Slice LLC; Lynchburg (VA); On-site; USD 17,000 - 22,000; Full time

Job summary

Cicis in Lynchburg, VA is seeking a Guest Greeter to warmly welcome guests, share information about the restaurant, and set a positive first impression. You will support the team by answering questions and guiding guests to the right areas.

Responsibilities include greeting customers, taking orders into the POS, handling payments, packaging takeout, keeping areas clean, and communicating guest needs to the kitchen staff.

Qualifications

• Must be at least 16 years old.
• Experience in cashier, food service, or customer service preferred.
• Basic math skills to count money and give correct change.
• Clear verbal communication and a positive, polite demeanor.
• Ability to stand for long periods and lift up to 25 pounds.
• Willingness to obtain a local food handler's card if required.

Responsibilities

• Greet every customer with a friendly attitude, answer menu questions, and suggest additional items (upselling).
• Enter food and drink orders correctly into the Point of Sale (POS) system.
• Accept cash, credit cards, and mobile payments, give accurate change, and balance the cash drawer at the start and end of each shift.
• Package takeout meals, check orders for accuracy, and hand them to customers.
• Keep the front counter, guest seating areas, and drink stations clean, sanitized, and fully stocked.
• Communicate guest requests and special needs clearly to the kitchen crew.

Skills

Customer service

Math skills

Communication

Reliability

Tools

POS system

Job description

Cicis in Lynchburg, VA is seeking a Guest Greeter to warmly welcome guests, share information about the restaurant, and set a positive first impression. You will support the team by answering questions and guiding guests to the right areas.

Responsibilities include greeting customers, taking orders into the POS, handling payments, packaging takeout, keeping areas clean, and communicating guest needs to the kitchen staff.