Guest Experience Host - Warm Welcomes & Timely Seating

Wagamama; Boston (MA); On-site; USD 20,664 - 23,419; Full time

Benefits offered by this job

Free family meal during shifts

Dining discounts for you, your friends

Medical, dental, vision, accident, and

life insurance for full-time team

Ongoing growth opportunities

Job summary

wagamama in Boston is seeking a welcoming host to set the tone for the guest experience. You’ll greet guests with warmth, manage seating and waitlists, and communicate wait times clearly to guests.

This role emphasizes hospitality, teamwork, and proactive service. Evening, weekend, and holiday availability is expected; benefits include free family meals, dining discounts, and medical/dental coverage for full-time teammates.

Qualifications

• Prior hospitality or customer service experience preferred.
• OpenTable experience preferred (but we’ll teach you!).
• Strong communication and phone etiquette.
• Positive attitude, team-first mindset, and willingness to jump in where needed.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Welcome guests with warmth, confidence, and genuine hospitality.
• Create a memorable first impression while managing seating and waitlists.
• Communicate wait times clearly and proactively to guests.
• Support smooth service by coordinating with servers, managers, and kitchen teams.
• Fill takeout orders for walk-ins and online guests with accuracy and care.
• Work alongside teammates to complete side work.

Skills

Hospitality experience

Customer service

OpenTable experience

Communication skills

Positive attitude

Evenings/weekends/holidays

Tools

OpenTable

Job description

wagamama in Boston is seeking a welcoming host to set the tone for the guest experience. You’ll greet guests with warmth, manage seating and waitlists, and communicate wait times clearly to guests.

This role emphasizes hospitality, teamwork, and proactive service. Evening, weekend, and holiday availability is expected; benefits include free family meals, dining discounts, and medical/dental coverage for full-time teammates.