Guest Experience Host: Warm Welcomes & Quick Service

Guest Services; Breckenridge (CO); On-site; USD 21,000 - 29,000; Full time

Job summary

Guest Services in Breckenridge (CO) is seeking friendly team members to greet guests, manage reservations, assist with seating, and ensure a positive guest experience in a fast-paced hospitality setting. Role requires strong communication and customer service with attentiveness to safety and unit guidelines.

Responsibilities include answering calls, guiding guests with directions, and maintaining a welcoming lobby area; familiarity with local attractions is a plus.

Qualifications

• Partial High School education; High School Diploma/G.E.D. equivalent preferred.
• Strong customer service abilities; actively looks for ways to assist customers and coworkers.
• Ability to recognize when a problem has occurred and communicate it to management.
• Ability to remain organized and ability to multi-task in a fast-paced environment.

Responsibilities

• Greet customers in a positive and welcoming manner.
• Acknowledge customers in a friendly manner upon their exit, inviting them to return.
• Anticipate the customers' needs, and respond appropriately with a sense of urgency.
• Answer telephone and direct calls where necessary.
• Make reservations, answer questions, and give directions patiently and warmly.
• Escort customers to their tables and assist in seating; present menus according to unit guidelines.
• Resolve customer issues, ensuring customer satisfaction.
• Alert management when needed.
• Clean and organize lobby area and host stand.
• Complete closing duties as assigned.
• Be familiar with all unit services/features and local attractions/activities to respond to customers' questions accurately.
• Maintain awareness of safety issues, and report them immediately to your manager.

Skills

Customer service

Multi-tasking

Communication

Education

Partial High School education

High School Diploma/G.E.D.

Job description

Guest Services in Breckenridge (CO) is seeking friendly team members to greet guests, manage reservations, assist with seating, and ensure a positive guest experience in a fast-paced hospitality setting. Role requires strong communication and customer service with attentiveness to safety and unit guidelines.

Responsibilities include answering calls, guiding guests with directions, and maintaining a welcoming lobby area; familiarity with local attractions is a plus.