Guest Experience Host - Warm Welcome, Flexible Schedule

Vandelay Companies; Dallas (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental and Vision benefits

Flexible schedule

Professional development and career

Dining discounts at Vandelay concepts

Team-oriented culture

Job summary

El Molino, a Vandelay Companies concept, seeks a Host to set the tone for every guest’s experience with a warm welcome and thoughtful seating. You’ll manage reservations, walk-ins, and private events to support seamless service while representing Vandelay’s hospitality standards.

Join a team passionate about genuine guest connections, polished service, and a collaborative culture that values growth and exceptional hospitality for every guest who visits.

Qualifications

• Must be at least 18 years old.
• Warm, positive attitude with strong sense of responsibility and ownership of the role.
• Exceptional attention to detail and clear, professional communication skills.
• Team-oriented mindset with punctuality and reliability.
• Willingness to complete and pass training quizzes on service standards, guest experience, and job knowledge.
• Genuine passion for creating memorable moments of hospitality for our guests.
• Eagerness to learn, grow, and develop within the position and restaurant.
• Certification for food handling as required by state and local regulations.

Responsibilities

• Provide concierge-level hospitality, ensuring every guest feels welcome, comfortable, and well cared for from arrival through departure.
• Build genuine relationships with guests, engaging on a name-to-name basis and fostering a warm, familiar atmosphere.
• Strategize seating and dining room flow by reviewing RESY reservation books, guest profiles, photos, and special requests prior to each service.
• Maintain the RESY database with detailed notes during and after service, and manage adjustments for private bookings, events, and reservation changes.
• Seat guests efficiently and thoughtfully, balancing guest experience with table availability, pacing, and service needs.
• Demonstrate strong knowledge of menu items, table layouts, and seat numbers to support accurate communication and seamless service.
• Answer phone calls with professionalism and warmth, ensuring all callers feel supported and well-informed.
• Communicate clearly with servers, managers, and fellow hosts to coordinate seating plans and maintain smooth front-of-house operations.
• Assist with guest inquiries, special accommodations, and unique requests, always delivering service that exceeds expectations.
• Execute opening, mid-shift, closing, and side-work procedures to ensure the host stand and entry area remain organized, polished, and fully prepared for service.

Job description

El Molino, a Vandelay Companies concept, seeks a Host to set the tone for every guest’s experience with a warm welcome and thoughtful seating. You’ll manage reservations, walk-ins, and private events to support seamless service while representing Vandelay’s hospitality standards.

Join a team passionate about genuine guest connections, polished service, and a collaborative culture that values growth and exceptional hospitality for every guest who visits.