Guest Experience Host - Warm, High-Volume NYC Bistro

Rosemary's; New York (NY); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Transit benefits

Employee dining program

Referral bonus program

Growth opportunities

Job summary

Casa Nela is seeking enthusiastic, personable Hosts to join our team at Rosemary's West Village. As the first and last contact for guests, you will help create a warm, welcoming atmosphere that Rosemary's is known for.

Responsibilities include greeting guests, managing reservations, communicating with staff, answering calls, and maintaining an organized host stand. NYC experience and familiarity with Resy/OpenTable are a plus, with evenings and weekends required.

Qualifications

• Previous Host experience in a high-volume restaurant (NYC experience preferred).
• Familiarity with reservation platforms such as Resy and OpenTable is a plus.
• Excellent communication, organizational, and multitasking skills.
• Ability to remain calm, efficient, and professional in a fast-paced environment.
• A warm, outgoing personality and genuine passion for hospitality.
• Strong attention to detail and a team-oriented attitude.

Responsibilities

• Warmly greet and welcome guests, creating a positive first impression.
• Manage reservations, waitlists, and seating arrangements to ensure smooth service and efficient guest flow.
• Communicate effectively with management, servers, and fellow team members to coordinate seating and accommodate guest needs.
• Answer incoming calls and assist with reservation inquiries and special requests.
• Maintain an organized, professional, and welcoming host stand.
• Anticipate guest needs and handle inquiries with professionalism and a positive attitude.

Skills

Hospitality

Communication

Multitasking

Guest relations

Tools

Resy

OpenTable

Job description

Casa Nela is seeking enthusiastic, personable Hosts to join our team at Rosemary's West Village. As the first and last contact for guests, you will help create a warm, welcoming atmosphere that Rosemary's is known for.

Responsibilities include greeting guests, managing reservations, communicating with staff, answering calls, and maintaining an organized host stand. NYC experience and familiarity with Resy/OpenTable are a plus, with evenings and weekends required.