Guest Experience Host: Warm, Fast-Paced Service

Virgin Hotels; Dallas (TX); On-site; USD 1,929,000 - 2,755,000; Full time

Job summary

Virgin Hotels Dallas is seeking a friendly and energetic Guest Services Associate to welcome guests, assist with seating, and coordinate coat checks in a fast-paced environment. You will focus on delivering warm, sincere service, maintaining guest profiles, and collaborating with team members to ensure memorable experiences in a hotel known for its vibrant atmosphere.

Stand for long shifts, communicate clearly in English, and uphold safety and hospitality standards while helping guests feel at

Qualifications

• Must have excellent verbal and written English communication.
• Ability to multitask and work in a fast-paced environment.
• Proven ability to provide warm, genuine guest interactions.

Responsibilities

• Greet, interact and bid farewell to guests in a warm and genuine manner.
• Maintain guest profiles and preferences in the system.
• Coordinate and assist with coat check and high-volume seating operations.
• Keep a clean, organized work area and assist in guest service tasks as needed.
• Communicate clearly with guests and staff to ensure smooth service.
• Be a collaborative team player supporting colleagues to deliver memorable guest experiences.

Skills

Customer service

Communication

Teamwork

Multitasking

Education

High school diploma or equivalent

Job description

Virgin Hotels Dallas is seeking a friendly and energetic Guest Services Associate to welcome guests, assist with seating, and coordinate coat checks in a fast-paced environment. You will focus on delivering warm, sincere service, maintaining guest profiles, and collaborating with team members to ensure memorable experiences in a hotel known for its vibrant atmosphere.

Stand for long shifts, communicate clearly in English, and uphold safety and hospitality standards while helping guests feel at