Guest Experience Host: Warm Dining Concierge

Omni Hotels & Resorts; Port Everglades (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Fort Lauderdale Hotel is seeking a Host to provide a welcoming, efficient guest experience across multiple dining outlets in a luxury, high-volume setting.

The role includes greeting guests, managing reservations, seating, and supporting service staff to ensure smooth operations. A professional appearance and strong communication skills are essential, with shifts including weekends and holidays.

Qualifications

• Minimum one year experience in a host or guest-facing hospitality role preferred.
• Fine dining or steakhouse experience preferred.
• Strong verbal and written communication skills.
• Ability to multitask and stay organized in a high-volume environment.
• Professional appearance, demeanor, and performance standards required.
• Ability to work a flexible schedule, including weekends and holidays and overtime.

Responsibilities

• Provides guest service support across food and beverage outlets, as assigned based on business needs.
• Greets guests promptly and courteously upon arrival, maintaining a polished and professional demeanor.
• Manages reservations and guest inquiries via phone and reservation systems using sound judgment and accurate timing.
• Monitors dining room activity to ensure appropriate seating flow, guest comfort, and service coordination.
• Seats guests by identifying clean, available tables and providing menus in accordance with service standards.
• Assists managers with opening, closing, and operational readiness of dining areas.
• Anticipates guest needs and responds appropriately to enhance the guest experience.
• Manages guest flow during peak periods and maintains order at the restaurant entrance.
• Assists service staff as needed to support efficient operations.
• Maintains familiarity with menus, daily specials, VIP guests, function sheets, and hotel activities.
• Thanks guests upon departure and invites them to return, ensuring a positive closing interaction.
• Duties, responsibilities, and work locations may change or be assigned at any time based on business needs.
• Must be available to work varied schedules, shifts, and locations, including weekends, holidays, overtime, and different outlets as assigned.

Skills

Strong verbal and written comms

Multitasking

Professional appearance

Tools

POS & Reservation Systems

Job description

Omni Fort Lauderdale Hotel is seeking a Host to provide a welcoming, efficient guest experience across multiple dining outlets in a luxury, high-volume setting.

The role includes greeting guests, managing reservations, seating, and supporting service staff to ensure smooth operations. A professional appearance and strong communication skills are essential, with shifts including weekends and holidays.