Guest Experience Host — Upscale Hotel Dining

Pyramid Global Hospitality; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a friendly Front of House team member to greet guests, seat diners, and support servers in a fast-paced restaurant. You will help ensure a smooth service flow and a welcoming atmosphere.

This role offers opportunities to learn our hospitality standards, work closely with a professional team, and deliver an exceptional guest experience.

Qualifications

• Engaging and welcoming personality.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.

Responsibilities

• Greets guests in a prompt and courteous manner, seats guests ensuring a balanced workload among servers, issues menus, has a working knowledge of the menu and takes drink orders.
• Assigns stations to servers for meal period and informs servers.
• Processes take-out orders, may answer room service phone and process room service orders, and practices suggestive selling techniques and takes drink order for the guest on the upper terrace.
• Assists servers in taking payments from guests and processes transactions on the cash register following all cash handling procedures. Completes all opening/closing paperwork and documents voids on void balance sheet.
• Continuously checks on the needs of guests in entire restaurant and makes table visits. Responds in a proactive manner to any guest concerns to ensure satisfaction.
• Assists servers in bussing and setting tables, as well as pouring beverages. Assists servers in completing side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.
• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
• Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.
• Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
• Provides the highest quality of service to guests at all times and practices each item on the pledge card.
• Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the handbook.
• Performs all other duties deemed necessary by management.

Skills

Engaging personality

Excellent communication skills

Ability to work under pressure

Customer service mindset

Job description

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a friendly Front of House team member to greet guests, seat diners, and support servers in a fast-paced restaurant. You will help ensure a smooth service flow and a welcoming atmosphere.

This role offers opportunities to learn our hospitality standards, work closely with a professional team, and deliver an exceptional guest experience.