Host - Morning Shift

Pyramid Global Hospitality; United States; On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Free Parking

Free Monthly Bus Pass

Job summary

The Lytle Park Hotel, Autograph Collection, part of Pyramid Global Hospitality, seeks a friendly Front of House team member to greet guests, seat diners, and support servers in a fast-paced restaurant. You will help ensure a smooth service flow and a welcoming atmosphere.

This role offers opportunities to learn our hospitality standards, work closely with a professional team, and deliver an exceptional guest experience.

Qualifications

• Engaging and welcoming personality.
• Ability to work under pressure in a fast-paced environment.
• Passion for creating an exceptional guest experience.
• Excellent communication skills.

Responsibilities

• Greets guests in a prompt and courteous manner, seats guests ensuring a balanced workload among servers, issues menus, has a working knowledge of the menu and takes drink orders.
• Assigns stations to servers for meal period and informs servers.
• Processes take-out orders, may answer room service phone and process room service orders, and practices suggestive selling techniques and takes drink order for the guest on the upper terrace.
• Assists servers in taking payments from guests and processes transactions on the cash register following all cash handling procedures. Completes all opening/closing paperwork and documents voids on void balance sheet.
• Continuously checks on the needs of guests in entire restaurant and makes table visits. Responds in a proactive manner to any guest concerns to ensure satisfaction.
• Assists servers in bussing and setting tables, as well as pouring beverages. Assists servers in completing side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.
• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.
• Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.
• Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.
• Provides the highest quality of service to guests at all times and practices each item on the pledge card.
• Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the handbook.
• Performs all other duties deemed necessary by management.

Skills

Engaging personality

Excellent communication skills

Ability to work under pressure

Customer service mindset

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Are you a born performer? Are you an “Expert” in your craft? Do you want to redefine hospitality in Cincinnati and beyond and be a part of a hotel that is exactly like nothing else? If so, then The Lytle Park Hotel could be just the place for you! Join us as we embark upon our journey to redefine hospitality and bring back the classics. Find out today what a career with Pyramid Hotel Group at the Lytle Park Hotel, Autograph Collection can mean for you!

What you will have an opportunity to do:

The Lytle Park Hotel provides you with a choice of Free Parking or Free Monthly Bus Pass!

• Greets guests in a prompt and courteous manner, seats guests ensuring a balanced workload among servers, issues menus, has a working knowledge of the menu and takes drink orders.


• Assigns stations to servers for meal period and informs servers.


• Processes take-out orders, may answer room service phone and process room service orders, and practices suggestive selling techniques and takes drink order for the guest on the upper terrace.


• Assists servers in taking payments from guests and processes transactions on the cash register following all cash handling procedures. Completes all opening/closing paperwork and documents voids on void balance sheet.


• Continuously checks on the needs of guests in entire restaurant and makes table visits. Responds in a proactive manner to any guest concerns to ensure satisfaction.


• Assists servers in bussing and setting tables, as well as pouring beverages. Assists servers in completing side work to include polishing/rolling silverware, stocking condiments and glasses, sweeping and cleaning as directed by manager. Practices “clean as you go” method, and sanitation standards.


• Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.


• Ensures alcohol awareness procedures are in place (TIPS) and notifies manager of any guest incidents.


• Has a thorough knowledge of emergency and life safety procedures, and follows all key control procedures.


• Provides the highest quality of service to guests at all times and practices each item on the pledge card.


• Wears proper uniform and nametag at all times in accordance with the standards of personal appearance guidelines in the handbook.


• Performs all other duties deemed necessary by management.

#IND100 #ZR80

What are we looking for?

• Someone with an engaging and welcoming personality


• Someone who can work under pressure in a fast-paced environment
  
• Someone with a passion for creating an exceptional experience for all guests


• Someone with excellent communication skills

Compensation: $16.00 - $18.00

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.