Guest Experience Host - Tips Pay, Flexible Hours, Great Team

Urban Egg; Colorado Springs (CO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Employee Assistance Program (EAP)

Norton LifeLock

On-Demand Pay

Paid Sick Leave (Colorado)

Job summary

Urban Egg in Colorado Springs is seeking a friendly Host to create a welcoming atmosphere from the moment guests arrive. You will greet guests, manage seating and reservations, answer inquiries, and coordinate with the service team to ensure smooth dining flow.

This is a tipped position with earnings boosted by tips. The role offers opportunities for growth and teamwork in a fast-paced restaurant environment, with emphasis on delivering outstanding service and guest experiences.

Qualifications

• Excellent communication skills and phone etiquette.
• Hospitality experience preferred.
• Friendly, approachable, guest-focused attitude.
• Proficient with guest waitlist and other reservation system technologies.
• Ability to manage guest inquiries and provide exceptional service.
• Ability to remain calm and professional under pressure.
• Daytime and weekend availability.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and seating arrangements efficiently, working with various reservation systems.
• Answer phone calls and respond to guest inquiries promptly.
• Maintain a clean and organized host stand and waiting area.
• Coordinate with the service team to ensure smooth seating flow.
• Handle guest complaints or concerns with professionalism and courtesy.
• Assist with special events or large parties as needed.
• Ensure compliance with health and safety regulations.
• Assist with to go orders.

Skills

Excellent communication

Phone etiquette

Hospitality experience

Guest-focused

Reservation systems

Calm under pressure

Daytime & weekend availability

Job description

Urban Egg in Colorado Springs is seeking a friendly Host to create a welcoming atmosphere from the moment guests arrive. You will greet guests, manage seating and reservations, answer inquiries, and coordinate with the service team to ensure smooth dining flow.

This is a tipped position with earnings boosted by tips. The role offers opportunities for growth and teamwork in a fast-paced restaurant environment, with emphasis on delivering outstanding service and guest experiences.