Guest Experience Host - Tipped, Flexible Day Shifts

Rocky Mountain Restaurant Group; Coppell (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health Insurance (FT team)

Dental Insurance (FT team)

Vision Insurance (FT team)

Matching 401(k) (all team members)

Employee Assistance Program (all team)

Norton LifeLock (all team)

On-Demand Pay (pay when you need it)

Tips Included

Job summary

Urban Egg is seeking a friendly, professional Host to create a welcoming atmosphere from the moment guests arrive. You will manage reservations, greet guests, and support the service team to ensure a smooth seating flow.

We offer a tipped position with a strong hourly wage plus tips, plus benefits for full-time team members. This role is on-site, with daytime and weekend availability, and a focus on delivering outstanding guest experiences.

Qualifications

• Excellent communication and phone etiquette are essential for greeting guests and handling inquiries.
• Experience in hospitality helps manage fast-paced interactions and multitask efficiently.
• Friendly, guest-focused attitude and professional demeanor are required.
• Familiarity with reservation systems helps optimize seating and wait times.

Responsibilities

• Greet guests warmly and professionally upon arrival.
• Manage reservations and seating with reservation systems.
• Answer phone calls and respond to inquiries promptly.
• Maintain a clean and organized host stand and waiting area.
• Coordinate with service team to ensure smooth seating flow.
• Handle guest complaints or concerns with professionalism.
• Assist with events or large parties as needed.
• Ensure compliance with health and safety regulations.
• Assist with to-go orders.

Skills

Communication skills

Phone etiquette

Hospitality experience

Reservation systems

Guest service

Calm under pressure

Daytime availability

Weekend availability

Tools

Guest waitlists

Job description

Urban Egg is seeking a friendly, professional Host to create a welcoming atmosphere from the moment guests arrive. You will manage reservations, greet guests, and support the service team to ensure a smooth seating flow.

We offer a tipped position with a strong hourly wage plus tips, plus benefits for full-time team members. This role is on-site, with daytime and weekend availability, and a focus on delivering outstanding guest experiences.