Guest Experience Host: Seating, Reservations & To-Go

F3nomenal; Florence (KY); On-site; USD 12,000 - 21,000; Full time

Job summary

F3nomenal is seeking a Host/Hostess to warmly welcome guests, manage seating, answer phones, handle curbside To-Go orders, and assist with reservations in a fast-paced dining environment. You will set up the host station, perform opening and closing duties, and ensure a clean, organized front-of-house.

Strong English communication and reliability are essential. Responsibilities include maintaining guest flow, upholding safety standards, and presenting a friendly first impression.

Qualifications

• Knowledge of basic restaurant hospitality and service-minded attitude.
• Good hearing for safety and accurate communication.
• Able to read, write and speak in English.
• Must have reliable transportation to and from work.
• Basic computer usage skills.
• Compliance with dress and appearance policy including black slip resistant shoes.
• Ability to pass general information and departmental tests (test score of 90% or higher).

Responsibilities

• Believes in and follows all team standards and expectations.
• Adherence to attendance policy and procedural compliance.
• Ready for each shift in full uniform.
• Perform host stand set-up, opening duties, running side work and closing duties.
• Be the positive and uplifting first and last impression of our guests.
• Answer the phone promptly with a smile.
• Communicate and seat guests in an organized, professional and friendly fashion.
• Accept reservations based on Company standards.
• Manage quotes and waiting periods based on Company standards using a guest management system.
• Inspect restrooms and parking lot for cleanliness.
• Maintain cleanliness of the host area and guest waiting areas.
• Attend all employee meetings and bring suggestions for improvement.
• Maintain restaurant safety and sanitation.
• Assist in table maintenance and bussing for prompt seating.
• Is aware of and abides by all liquor service laws.
• Alert Manager immediately if intoxicated Guest enters the restaurant.
• Always friendly and courteous on the telephone and in person.
• Keep a clean and professional appearance at all times.
• Handle guest concerns with courtesy.
• Provide information to guests when requested.
• Processes guest retail sales.
• Take to-go orders for guests and process payment.
• Perform other related duties as assigned by a Manager.

Skills

Hospitality mindset

Safety awareness

English proficiency

Reliable transportation

Basic computer skills

Dress code compliance

Testing requirement

Education

Food Safety certification

Job description

F3nomenal is seeking a Host/Hostess to warmly welcome guests, manage seating, answer phones, handle curbside To-Go orders, and assist with reservations in a fast-paced dining environment. You will set up the host station, perform opening and closing duties, and ensure a clean, organized front-of-house.

Strong English communication and reliability are essential. Responsibilities include maintaining guest flow, upholding safety standards, and presenting a friendly first impression.