Guest Experience Host: Seating & Reservations Pro

Toca Madera

Houston (TX)

On-site

USD 17,000 - 25,000

Full time

7 days ago

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Job summary

Toca Madera in Houston, TX is hiring a Host to be the first impression of our vibrant brand and to manage seating, reservations, and guest expectations. You will ensure a warm welcome, smooth dining flow, and accurate information for guests as they arrive and depart.

The ideal candidate will provide outstanding customer service, be comfortable coordinating high-volume seating, and work mornings for administrative tasks while supporting the hospitality team in a dynamic, premium dining

Qualifications

Exhibit strong multitasking abilities.
Possess a diligent work ethic.
Maintain a clean and professional appearance.
Experience in customer service facing roles.
Available to work nights, weekends and holidays.
Must be able to stand for the duration of shifts and lift up to 15 lbs.

Responsibilities

Deliver a consistently high level of customer service to each guest and client
Coordination of seating and dining room flow
Answering calls and questions that guests may have on their upcoming reservations
Aware and attentive to guests and their special occasions, food restrictions and special accommodations
Maintain a safe and clean working environment by complying with health and safety guidelines
Proactive and anticipate the needs of coworkers around them that may need
Ensuring that side stations are prepped as needed for business demand
Build rapport with guests in order to increase repeat clientele
Ability to work mornings to do administrative work