Host

Noble 33; Houston (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Toca Madera is seeking a friendly Host to greet guests, manage reservations, and orchestrate dining room flow in a vibrant Houston venue. You will set expectations, keep the host area clean, and deliver warm experiences as guests arrive and depart.

Ideal candidates will have strong multitasking, a neat professional appearance, and prior customer-service experience. Availability for mornings, and nights, weekends, and holidays is preferred to support busy service times.

Qualifications

• Experience in customer service facing roles.
• Able to multitask in a fast-paced environment.
• Maintain a clean, professional appearance.

Responsibilities

• Deliver a consistently high level of customer service to each guest.
• Coordinate seating and dining room flow.
• Answer calls and questions about upcoming reservations.
• Be aware of guests' occasions, dietary needs, and special accommodations.
• Maintain a safe and clean working environment per guidelines.
• Anticipate needs of coworkers to support service.
• Prepare side stations for business demand.
• Build rapport to encourage repeat visits.
• Support administrative tasks in the morning.

Skills

Customer service

Multitasking

Professional appearance

Job description

Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.With locations in Scottsdale, Houston, Las Vegas, and Miami coming soon, Toca Madera continues to define indulgent, sensory-driven dining with impeccable flavor and vibrant energy.Toca Madera is an experience for all your senses. The Mexican-inspired steakhouse brings bold flavors, premium ingredients, handcrafted cocktails, and a high-energy atmosphere together to create unforgettable nights. The menu highlights elevated interpretations of Mexican classics, crafted with a commitment to sustainable and organic sourcing that enhances every dish.With locations in Scottsdale, Houston, Las Vegas, and Miami coming soon, Toca Madera continues to define indulgent, sensory-driven dining with impeccable flavor and vibrant energy.

The Host position is the first impression our guests receive of our brand and are the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest. The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client
• Coordination of seating and dining room flow
• Answering calls and questions that guests may have on their upcoming reservations
• Aware and attentive to guests and their special occasions, food restrictions and special accommodations
• Maintain a safe and clean working environment by complying with health and safety guidelines
• Proactive and anticipate the needs of coworkers around them that may need
• Ensuring that side stations are prepped as needed for business demand
• Build rapport with guests in order to increase repeat clientele
• Ability to work mornings to do administrative work

Qualifications

• Exhibit strong multitasking abilities
• Posses a diligent work ethic
• Maintain a clean and professional appearance
• Experience in customer service facing roles
• Available to work nights, weekends and holidays
• Must be able to stand for the duration of shifts and lift up to 15 lbs

Compensation: To be discussed