Guest Experience Host — Seamless Seating & Reservations

Noble 33; Houston (TX); On-site; USD 26,000 - 34,000; Full time

Job summary

Toca Madera is seeking a friendly Host to greet guests, manage reservations, and orchestrate dining room flow in a vibrant Houston venue. You will set expectations, keep the host area clean, and deliver warm experiences as guests arrive and depart.

Ideal candidates will have strong multitasking, a neat professional appearance, and prior customer-service experience. Availability for mornings, and nights, weekends, and holidays is preferred to support busy service times.

Qualifications

• Experience in customer service facing roles.
• Able to multitask in a fast-paced environment.
• Maintain a clean, professional appearance.

Responsibilities

• Deliver a consistently high level of customer service to each guest.
• Coordinate seating and dining room flow.
• Answer calls and questions about upcoming reservations.
• Be aware of guests' occasions, dietary needs, and special accommodations.
• Maintain a safe and clean working environment per guidelines.
• Anticipate needs of coworkers to support service.
• Prepare side stations for business demand.
• Build rapport to encourage repeat visits.
• Support administrative tasks in the morning.

Skills

Customer service

Multitasking

Professional appearance

Job description

Toca Madera is seeking a friendly Host to greet guests, manage reservations, and orchestrate dining room flow in a vibrant Houston venue. You will set expectations, keep the host area clean, and deliver warm experiences as guests arrive and depart.

Ideal candidates will have strong multitasking, a neat professional appearance, and prior customer-service experience. Availability for mornings, and nights, weekends, and holidays is preferred to support busy service times.