Host

Toca Madera Houston TX; Houston (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

Toca Madera Houston TX is seeking a dedicated Host to be the first impression for guests, providing exceptional customer experiences. Responsibilities include coordinating seating, managing reservations, and ensuring cleanliness in the host area.

The ideal candidate will have strong multitasking abilities, customer service experience, and be able to work nights and weekends. This role requires a professional appearance and the ability to stand for extended periods.

Qualifications

• Strong multitasking abilities required.
• Diligent work ethic is essential.
• Professional appearance must be maintained.
• Experience in customer service roles preferred.
• Ability to work nights, weekends, and holidays needed.
• Physical stamina to stand for shifts required.

Responsibilities

• Provide exceptional customer service to every guest.
• Coordinate seating and manage dining room flow.
• Answer guest inquiries regarding reservations.
• Ensure a safe and clean work environment.
• Build rapport with guests to encourage repeat visits.

Skills

Customer service

Multitasking

Communication

Organization

Job description

Toca Madera is a Mexican‑inspired steakhouse that brings bold flavors, premium ingredients, handcrafted cocktails, and a high‑energy atmosphere together to create unforgettable nights.

The Host position is the first impression our guests receive of our brand and is the beginning of providing exceptional guest experiences. The host is the designated point person for seating each section appropriately, managing reservations, and setting appropriate expectations of the guest. The Host is accountable for keeping the host area clean and organized, and providing warm, excellent experiences for our guests as they enter and exit our venue.

Responsibilities

• Deliver a consistently high level of customer service to each guest and client
• Coordination of seating and dining room flow
• Answering calls and questions that guests may have on their upcoming reservations
• Aware and attentive to guests and their special occasions, food restrictions and special accommodations
• Maintain a safe and clean working environment by complying with health and safety guidelines
• Proactive and anticipate the needs of coworkers around them that may need
• Ensuring that side stations are prepped as needed for business demand
• Build rapport with guests in order to increase repeat clientele
• Ability to work mornings to do administrative work

Qualifications

• Exhibit strong multitasking abilities
• Posses a diligent work ethic
• Maintain a clean and professional appearance
• Experience in customer service facing roles
• Available to work nights, weekends and holidays
• Must be able to stand for the duration of shifts and lift up to 15 lbs

Compensation: To be discussed