Guest Experience Host - Seabird

Hyatt; Oceanside (CA); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Complimentary hotel room nights

Discounted room rates for friends and/

Bereavement and jury duty pay

Vacation and sick leave

Health, dental and vision insurance

401K with employer match

Employee stock purchase plan

Employee meals

Job summary

Hyatt is seeking a Front Office Associate in Oceanside to greet guests, manage the registration process, and communicate hotel services and promotions. You will handle payments and respond to guest inquiries, acting as the face of Hyatt with a focus on delivering friendly, efficient service.

The role requires the ability to stand for long periods and lift up to 25 pounds, with a schedule that may include weekends and holidays.

Qualifications

• Strong desire to satisfy guests in a fast-paced environment.
• 2+ years customer service experience preferred.
• Refined verbal communication skills.
• Ability to stand for long periods.
• Ability to lift, pull and push up to 25 pounds.
• Flexibility to work weekends and holidays.

Responsibilities

• Greet and register guests, manage check-in/out and communicate hotel services.
• Process payments and handle guest inquiries and requests.
• Be the face of Hyatt, delivering courteous, proactive service.

Skills

Customer service

Verbal communication

Guest interaction

Mobility standing

Lifting 25 lbs

Flexible schedule

Job description

Organization- The Seabird Ocean Resort and Spa

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

The hourly rate for this position is $21.50/hr

Hyatt has a very competitive benefit package for colleagues, which may include:

• 12 Complimentary hotel room nights at Hyatt hotels world-wide
• Unlimited colleague and friends & family discounted room rates at Hyatt hotels world-wide
• Bereavement and jury duty pay
• Vacation, sick, and new child leave
• Medical, dental and vision Insurance, discounted prescriptions, life and disability insurance, flexible spending account,
• Retirement Savings Plan option (401K) with employer match
• Employee Stock Purchase Plan
• Complimentary employee meals
• And so much more!

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment
• Previous hotel front desk experience or 2+ years of customer service strongly preferred
• Refined verbal communication skills
• Ability to stand for long periods of time
• Ability to lift, pull, and push a moderate weight (about 25 pounds)
• Must be able to work a flexible schedule, including weekends and holidays

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.